Parker Lopez Email & Phone Number

Remote First, US

Remote First, US

Remote First, US

Remote First, US

Remote First, US

Sales and Support Product Owner focused on CRM.

San Francisco, CA, US

• Drive channel partner adoption of Autodesk web services and promote best practices for integration into their own backend systems
• Interview channel partners to gather requirements for future roadmap prioritization for informational web services
• Align Autodesk’s future roadmaps and project initiatives of a subscription and consumption model with partner rollouts. Prioritize new development that will keep the partner channel in line and operational with our new.
• Work with Product Owner and Engineering teams to deliver concise requirements for development on new web services and enhancements to existing web services from our CRM and ERP systems.
• Collaborate across the organization with Partner Managers and other partner touch points to collectively work towards a common experience for our Partners
• Meet with stakeholders in Legal, Sales, Operations, Business Models, Pricing, and Data organizations to build out a robust set of requirements that meet the standards required by each departments stakeholder.

San Francisco, CA, US

• Lead a group of cross functional/Geo application developers to meet our committed deliverables in a timely fashion and remove roadblocks in an efficient manner
• SCRUM Master certified and lead development team through all of our Agile/SCRUM ceremonies (Grooming, Planning, Stand Ups, Review, Retrospective)
• Manage the team's release process into each testing environment and into Production environment
• Coordinate with multiple delivery teams from across the organization for any dependencies
• Represent the team at key stakeholder meetings
• Continue doing regular Business Systems Analyst responsibilities

San Francisco, CA, US

• Partner with Product Owner, Program Manager, and Solution Architects to understand business requirements and processes to help the business assess technical solution options
• Collaborate with Product Owner and scrum team on tasks related to the planning, scheduling and coordination of project activities. Participate in software estimation process
• Balance business requirements with technical feasibility and set expectations on new projects. Recommend changes in development, maintenance and system standards. Determine resources and timeline
• Serve as the liaison between the customer community (internal and external customers) and the IT development team.
• Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements.
• Critically evaluate information gathered from multiple sources and reconcile conflicts.

San Francisco, CA, US

• Fulfillment/Customer Access Support
• In charge of clearing failed electronic download product orders through an extensive correction process leveraging Siebel, Salesforce, and SAP
• Lead Solution Activist for Customer Download issues through a Case Management system o Deep understanding of back office systems and integration required to effectively analyze and solve delivery issues
• Serve as the liaison between the customer community (internal and external) and the IT Development team, Release Teams, Product Managers, and Project managers to address cross department level software delivery issues
• Dissect high-level information into details and communicate these details in a manner understood by relevant audiences. Where possible, influence requirements and process to effectively utilize systems and applications.
• Created an internal self-service portal for key business support users to troubleshoot download issues, communicate system outages, and lower support case closure timesMetrics

San Francisco, CA, US

• Research and Data Analysis
• Conducted in depth research of over 3000 websites and compiled research results into presentations for top level management
• This data research provided integral information needed for upcoming projects and improvements on Autodesk products and informed the CEO on strategic decisions for the near future
• Research included eCommerce, Cloud platforms, Instant Access, Trial Software, and SaaS

• Leadership
• Managed 2 office interns and delegated daily duties
• Reviewed all intern work and completed anything that was left unfinishedConstituent Services
• Provided constituent services for problems with Federal Agencies
• Prepared Proclamations, Statements, Certificates, and Letters for constituents
• Represented the Congressman in District EventsAdministrative Work

Bachelor Of Arts (Ba), Public Policy Analysis

Education record