Utilize Curated's custom CRM to manage interactions with numerous existing and potential customers.Provide a personal touch to customer interactions by listening and identifying needs and ultimately creating effective solutions.Demonstrate sales success by converting leads into buyers.Retaining an up-to-date knowledge base on products and technical specifications.Provide feedback to developers to improve customer and expert experience.

Developed and executed traditional and digital marketing initiatives todrive B2C + B2B sales and brand awareness.Managed e-commerce, including web content, inventory management,sales campaigns, and CX. Increased e-comm sales by 3x YOY.Responsible for brand continuity oversight. Led brand guidelinesdevelopment and website redesign.Implemented Entrepreneurial Operating System (EOS) to streamlinecompany operations.Strategized in-person activations at trade shows, retail pop-ups, sportingevents, and local happenings to drive community engagement.Created the Ambassador Program; developed relationships and obtainedbrand support from professional and semi-professional athletes andinfluencers.Project Manager for The Ablis Experience Portland restaurant andstorefront from Sep-Nov 2019 including conception, design,construction, vendor management, menu development, operations, andend-to-end customer experience.

Led teams of 3-5 employees at trade and retail shows.Managed lead intake and lead collection for wholesale accounts.Represented Ablis through product education and customer-facinginteractions.

Lead whitewater rafting trips of up to 60 people on the Skykomish River (Class V).Tend to guests calls, booking trips and informing them of trip details.Manage employee work schedulesEducate guests on safety, technique and teamworkRespond to emergency wilderness medical situations

Installed over 1 MW of commercial and residential photovoltaic systemsFacilitated site visits to prospective clients, demonstrating how our products can improve carbon footprints and save money on energy billsWorked closely with General Contractors and homeowners on-site to ensure their standards were metConducted energy audits on homes analyzing energy usage, building envelope efficiency, and HVAC efficiency

Directed guests toward products that enhanced their skiing performance, based on an in depth understanding of their needs and applications.Provided private, in-house boot fitting experiences.Closely communicated with clients throughout their visit by phone and email, dedicated to excellence in customer satisfaction and education.Extensively researched products with guest needs in focus.

Drove sales of skis, snowboards and winter sports gearManaged associates/day-to-day operationsObtained brand-specific ski technician certificationsPerformed service work on winter sports equipmentManaged 2-8 associates

Led rafting tours through the Nolichucky Gorge (Class IV).Managed 2-15 associates.Trained guides in safety and rafting technique.Educated customers in safety and rafting/caving technique.Respond to emergency wilderness medical situations.