I am Director, PMO Group at Dragon Army. Dragon Army is a purpose-driven digital engagement company. We help the world’s best companies to capture opportunities and solve problems. Our passionate, tenured strategists, designers, writers, and developers create remarkable products and experiences that grow brands people love.

• Managed a portfolio of mid to large scale, multi-channel project initiatives spanning multiple business units • Lead client and team meetings for both new project work and existing project work during the lifecycle of the project• Served as single point of contact for all client communication• Identified, documented and prioritized business requirements for iterative project/program release• Lead collaborative scoping/estimation sessions with discipline leads• Wrote detailed proposals and statements of work• Prepared project plans and estimates for all phases of projects• Managed and controlled project scope and the change control process to ensure that projects were completed according to schedule and within budget• Identified and mitigated risks to successful delivery• Provided status reporting regarding project financials, milestones, deliverables, dependencies, risks and issues to project teams and clients• Ensured deliverables met quality control standards including delivery on client objectives• Drove strategic direction for projects• Contributed to implementing best practices to expand and mature capabilities both in project management and overall creative offering• Managed risk on projects with minimal supervision• Sought out new opportunities to support the creative needs of stakeholders across the business• Developed and nurtured effective relationships with internal clients • Demonstrated an understanding of the client’s business, their needs, expectations and requirements and translation into creative solutions

• Produced top-down and bottom-up budgets, project schedules/plans, risk plans and communication plans using tools that accurately reflect the scope of work, client expectations and DigitasLBi economics• Developed status reports and resource plans, working with capability project leaders to ensure appropriate resources are in place throughout each project• Coordinated all project deliverables to help the team stay on point and on track, adjusting budgets and resources as appropriate• Guided teams on mitigating risks and identifying opportunities for efficiencies• Incorporated quality control processes into each project, such as testing and proofreading• Managed change-request process, overseeing identification and documentation of a change in scope

• Oversaw the day-to-day execution of integrated, multi-platform media programs for the AT&T account• Managed multiple projects simultaneously, while optimizing changes to project scope and schedules daily; optimized workflows• Partnered with teams to successfully manage internal and external expectations• Communicated effectively and efficiently across all execution stakeholders• Problem solved creatively to ensure goals are met during condensed timelines• Provided continuous support on project deliverables to the Executive and Senior Business Directors• Managed monthly client financial reporting process

• Managed the workload and project queue for the Digital Analytics, Data Strategy and Data Innovations teams• Executed the facilitation of resources and tactics on Product Innovation, liaising with Executives on the company’s overall capabilities and products• Lead weekly status and strategy sessions for all requests, tasks, and initiatives flowing to various departments within the company, including Analytics, Engineering, Data Strategy, Product Marketing and Digital Operations• Executed Research & Development, Proofs of Concepts, and company strategic partnership projects, and their subsequent hand-offs to Operations or Engineering• Program managed the integration and synch efforts with external partners

• Co-created and managed the Cardlytics Digital Media Managed Service offering• Built Managed Service processes from scratch, generating revenue in under 3 months, and $15MM+ in revenue during tenure• Oversaw the building and launching of display campaigns, receipt and upload of ad tags and creatives, quality assurance of all associated campaign materials, as well as resolution and escalation of technical issues as point of contact for all external Ad Ops vendors• Responsible for contract/IO approval, monthly billing, tracking revenue and costs, and working closely with Finance and Account Management on invoicing and approvals• Internally recruited, trained, and managed a team of 2 Ad Ops Coordinators with a dotted management line to ~6 Campaign Optimization Managers; supervised and graduated 1 Ad Ops Coordinator to Manager

• Managed a team of ~12 campaign builders and QA coordinators in the creation of native ‘bank channel’ campaigns for Financial Institution partner solutions; graduated two Managers to Senior Manager and Director level positions in Campaign Operations group• Maintained, improved, and monitored Advertiser content for native bank channel advertising campaigns• Effectively created, evolved, and improved the operations process from Sales through campaign publishing; refined and improved the team’s throughput and error rates• Consistently liaised with external Bank partners and Advertisers, internal Account and Sales teams, and Executive team on progress, deliverables, execution and improvements

• Managed team of ~8 project managers who owned and were responsible for all the projects within LBi Atlanta• Delivery Managed specific complex projects within the company; ensured projects were delivered on time and budget , and oversaw the managers responsible for their success; clients included Bayer CropScience, The Home Depot, Newell Rubbermaid brands and The Association of Boarding Schools • Implemented project and financial tracking protocol and tools to manage budget and scopes of work; determined appropriate revenue recognition, ensured timely and accurate invoicing, and monitored receivables for projects; analyzed project profitability, revenue, margins, bill rates and utilization; implemented corporate-mandated time tracking software in Atlanta office• Performed cross-office collaboration on projects, resources, strategy and tactics; liaised with New York home office consistently on progress and operations updates

• Resource Managed and tracked utilization of over 60 internal employees, as well as freelance and contract-based resources for all LBi Atlanta projects• Traffic Managed every project and resource ensuring proper skillset assessment and project success• Acquired talent; worked with recruiters to hire top talent for LBi Atlanta as needed for project work, including interviewing and placement on projects• Project managed certain projects as needed, to ensure flawless execution and delivery• Managed facilities of LBi Atlanta office, including company assets, furniture, equipment and storage; worked with the property management to ensure office environment provided improved working conditions