Nord Anglia Education is the world’s leading premium international school’s organisation. Our international schools are based in 29 countries around the world. We offer personalised, inspiring learning to more than 66,000 students between 2 and 18 years old. They are located in China, Europe, Middle East, Southeast Asia and the Americas. Together, they educate more than 66,000 students from kindergarten through to the end of secondary education.I have responsibility and accountability for all IT service operations functions across America, ensuring that they are delivered in line with industry best practice and our global standards. Additionally I am responsible for the day to day service operations of our schools ensuring we deliver IT service excellence for Nord Anglia Education.

The Greater Miami Chamber of Commerce is South Florida’s first and largest business organization. With a membership base reaching more than 400,000 employees and 26 working committees focused on businesses and community improvement, the chamber is your best bet in building a better business and your partner in building a better community.• Engaged to analyze growth and retention trends and provide accurate reporting. Subsequently retained to oversee and implement new CRM system project and integration into associated business systems• Created workflow systems and process to manage customer retention, customer engagement and prospect channels.• Analysis, cleansing and validating of multiple data sets• Created business processes for prospects, sales and retention resulting in 13% increase in retention. • Workflows and strategies increased membership growth by 60% over prior budget. • Revised infrastructure and access systems and trained staff in the use of.• Provided leadership and management across all technology and telephony platforms.

WhiteOwl. 2016 to Jun 2018(Since its inception in 1997, WhiteOwl has grown to service mid-sized organizations to Fortune 500 companies on a local and national level. WhiteOwl provides Business and Financial Management Solutions that include the Microsoft Dynamics solutions, Application Development, Networking and Communications, Business Process Automation, Computer Assurance and Imaging and Document Workflow.)MANAGEMENT CONSULTANT (Consultant) • Engaged by upper management to build common workflow process across the lines of business - including organizing business offerings to clients & prospects.• Created and implemented workflow business process across MSP business.• Re-engineered help-desk ticketing system to ensure use of and audit-able incident management• Implemented and configured multiple software projects for document management and workflow processing.• Created standard reporting systems, processes, and reports to dashboard critical project information to key decision-makers and management throughout the organization.• Introduced SLA’s and automated triggers to manage client issues.• Re-energized and updated Customer Portal to drive business efficiency.

With over 190,000 members in 7,300 plus chapters worldwide, BNI® is the largest business networking organization in the world. In 2015 alone, BNI® members generated millions of referrals resulting in over $9.3 billion in closed business worldwide. The mission of BNI is to help members increase their business through a structured, positive, and professional "word-of-mouth" program that enables them to develop long-term, meaningful relationships with quality business professionals.) • Engaged by the Miami Dade franchise to structure and streamline the Operations and IT systems of the organization, generate BI reporting and analyze membership trends to provide solutions to increase growth, retention and generate cost savings through efficient and structured process. • Setup system of traffic light reporting across financial metrics of the business.• Mapped out budget and target retention and growth objectives utilizing historical data to forecast.• Created weighted audit process across all chapters to measure and ensure financial health of chapters.• Introduced online credit card payment systems throughout franchise.• Demonstrated and created KPI’s across the Senior Director team.

U.S. Gas & Electric ("USG&E") was named by Inc. Magazine as the 9th Fastest-Growing Private Company in America within the energy industry (from 2005 through 2008). Since 2003, we have been a leading provider of energy supply to commercial and residential consumers in New York, and now also serve the Indiana, Michigan, New Jersey, Ohio and Pennsylvania markets. We manage and supply more than 13 Billion cubic feet (Bcf) of natural gas annually. Recently, we added electricity to our product mix in New York State.• Joined company to manage business projects within technology group and within a year became a member of the executive management team, to play a more key role in business development. Focused on Sales and Operations through project delivery of software solutions, new contact center systems, site expansions, systems integration and workflow systems.• Setup, staffed and directed a new PMO (Project Management Office).• Created a workflow system from scratch to manage customer retention resulting in a 40% increase in customer saves and bringing issue turnaround time down to 48 hours. • Implemented and project managed a new contact center system in new office space. Setup and grounded new sales teams and initiatives in use of systems. • Introduced new dashboards and reporting suite, based on Microsoft technology and Tableau to measure and manage multiple sales channels and Operations Teams. • Key player in the integration of systems and business processes of acquired electric company. • Specified and managed creation of prospect management system built on Microsoft SQL to procure, trace, manage, measure and track external leads introduced into the systems. • Successfully managed company move of all departments and technology infrastructure from two locations to new 50,000 sq ft consolidated head quarters with aggressive budget and 3-month timescale.

Grass Roots is a global performance improvement business and operates in 16 countries throughout the world. It works with over 2,000 organizations to help them achieve optimum performance and positively change behavior among three key audiences: Employees, Channel Partners and Consumers.• Directed a 25-person IT Group in charge of IT infrastructure, project management, software development, and telecommunications for three locations in North America and South America and 100 employees. Initially promoted to lead the upgrade of the technology infrastructure, turn around poor system performance, design new support methodologies, and recruit staff. Executive role revolved around IT best practices, IT governance, project delivery, data center management, LAN and WAN architecture and management, network security strategies, business continuity plans, budget management, performance and development of staff, and participating in and strongly influencing IT global decision making.• Ended an era of underperforming technology systems by drastically changing the technology infrastructure and operating systems. Team was able to deliver a 99+% uptime rate and exceeded client’s SLA terms.• Incorporated Project Management Office methodologies which enabled company to meet specific customer requirements and provide global offices with project management best practices.• Led the design and implementation of a new Storage Area Network. Project consolidated all corporate data, and performance went from running catalogues of 200,000 items to process over 1.5 million items• Cut telecommunication expenses by re-engineering a corporate WAN system and implementing VoIP technologies to connect all global offices.• Directed the migration to a new Microsoft SQL platform with standby services to provide critical business continuity plans, provided a system that processed 100,000 transactions per second, and capture $1+ million from a specific client.

• Extensive role involved leading the group infrastructure and solution services, and directing full-scale IT operations for a conglomeration of 29 companies with a footprint in sixteen countries and more than 1,000 employees. Concentrated on IT service management, fixed and mobile telecoms, IVR and speech recognition services, virtualization, vendor relationships, compliance, data and network security, asset management and business continuity plans.• Managed a sophisticated Interactive Voice Response (IVR) system primarily used for mobile telecoms promotions. Enabled the company to scale from 1 million minutes a year to handle more than a million minutes per week, generate over $10 million per year and help successfully launch an MVNO.• Masterminded a new global voice and data WAN system to support employees in nine countries and 14 companies. Success was the springboard to a new group financial and accounting system that provided highly reliable information for executive decision making.• Principal technology and operations negotiator and due diligence officer in acquisition of a European meeting, travel, events, and incentives company. Resulted in turning around the company in less than three months.• Achieved ITIL accreditation, and established a new global service desk using Microsoft Dynamics that slashed customer response time from three days to less than one hour, and enabled team to close 90% of calls in less than one week.• Authored a business plan, and designed a budget to acquire server virtualization and consolidated storage technology. ROI was achieved in less than one year, and a $250,000 savings in hardware was realized by improving utilization to over 70%.• Implemented subscription based IPS (Intrusion Prevention System) to block threats and attacks at application layer resulting in no loss of data or business availability from virus and DoS attacks.• Implemented ISO27001 (Information Security Management) and PCI compliance best practices.

Cornwell Parker plc manufactures and supplies furniture and furnishing fabrics. The Company's furniture is sold under the brand name "Parker Knoll" in the United States and Europe.• Initially served as a Project Manager to spearhead the implementation of Windows NT. Promoted to manage IT functions for nine companies in three countries and to ensure an excellent level of data availability for manufacturing and data groups. Led LAN and WAN administration and managed multiple other IT projects• Achieved a $300,000 employee payroll cost saving by centralizing IT operations, support, and administrative services. Designed a new centralized helpdesk and support process which drove improvements.• Implemented Cognos BI solution that enabled visibility to eradicate thousand of unprofitable manufactured items in furniture business• Introduced a RF barcode fabric stock control system that provided the platform for random storage capabilities, fast retrieval of stock, highly and faster delivery times to the cutting floor. Success triggered a $100,000 cost savings and facilitated the closure of three storage warehouses. • Redesigned voice and data network and implemented VoIP in distributed locations.• Led a comprehensive software audit project following significant problems. As a result, the company earned a certification from the FAST (Federation against Software Theft) organization. Implemented a software asset management program that saved 15% on licenses expenses.• Led the company through the Y2K with no downtime or system failures.

IT/IS Manager, TPS Call Sciences, Slough, England, 1997Consultant, British Telecom, Hemel Hempstead, England, 1996General Manager, Soundsorba, Ltd, High Wycombie, England, 1992 to 1996Divisional Manager, Sound Masking, Ltd., Sunbury-on-Thames, England, 1988 to 1992Radio & TV Engineer, 1984 to 1988