As an Alfa Romeo Service Advsior, I served as the critical link between client and technical service team, ensuring clear communication and understanding of service requirements. My responsibilities included:-Identifying customer needs and communicating these effectively to technicians to ensure accurate service delivery.-Fostering a culture of hospitality to guarantee customer satisfaction and a positive service experience.-Verifying warranty coverage and preparing detailed repair orders to outline necessary repairs or services.-Managing appointment schedules to balance workshop capacity with client needs, enhancing overall service efficiency.-Successfully completed the Stellantis Performance Institute Alfa Service Advisor training, enriching my expertise in delivering exceptional service standards.

As a Subaru Technician, I was responsible for performing diagnostic tests, maintenance, and repairs on Subaru vehicles, ensuring they met manufacturer specifications and safety standards. My key duties included:-Executing repairs under warranty to manufacturer specifications, ensuring high-quality workmanship.-Utilizing diagnostic tools and special service equipment to test-drive vehicles, identify issues, and confirm the quality of repair work.-Inspecting new vehicles and recording findings to facilitate necessary repairs.-Providing estimates for additional recommended repairs and communicating directly with Service Advisors to keep customers informed.-Emphasizing cleanliness and safety in the workshop, adhering to dealership policies and procedures.

During my time as a Managerial Assistant/Porter at Open Road Subaru, I was instrumental in optimizing the dealership's used car inventory and enhancing customer service. My responsibilities included:-Strategically organized the inventory of used cars to showcase each model effectively, improving marketability and customer appeal.-Managed the inflow and outflow of cars, coordinating their delivery for servicing and detailing as required, ensuring a seamless process for vehicle readiness.-Developed an effective Microsoft Excel spreadsheet for inventory management, maximizing the productivity and organization of the used car department.-Prioritized hospitality and honesty when assisting customers with test drives and providing personal recommendations, fostering trust and a positive dealership experience.-Conducted thorough evaluations of incoming vehicles to identify potential concerns for bodywork specialists and/or service, ensuring the quality and safety of the inventory.

Implemented effective marketing strategies such as organizing promotional events and creating displays to maximize product exposureAnalyzed product market trends to provide the most in-demand productsRecommended the most suitable product for the customer based on what technologies best accommodate the customer’s situation.Demonstrated extensive knowledge of the products.Managed incoming and outgoing product orders.Represented the location at tournaments associated with our market.

Managed patient profiles to maintain accurate patient condition descriptionsDeveloped orderly and efficient schedules for patients’ appointmentsInstilled a focus on hospitality towards patients by greeting and conversing with them while waiting for their appointmentManaged inflow of insurance information and payments to ensure that money would be properly transferredOrganized information for patients and chiropractor regarding new/existing patients and their conditionsImproved the efficiency of the offices productivity by simplifying the daily physical/digital tasks and implementing quicker ways of dealing with patient in/outflow