Client Experience Team Member
CurrentAs a Client Experience Team member, my job is to make sure that patients experience a smooth process when booking their appointments. My team members and I communicate with numerous insurance providers to follow up with patients' treatment plans and work with adjusters and case managers to ensure the best patient care. In addition to communication with insurance providers, we are also responsible for operations within the clinic itself to run smoothly - i.e. patient inquiries, ICBC/WSBC cases.