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Parker Long Email & Phone Number
Senior Director, Global Account Management
at
Concentrix
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✓ Verified May 2026
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Profile completeness 86%
Current company
Role
Senior Director, Global Account Management
Location
Nashville, Tennessee, United States
Who is Parker Long? Overview
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Quick answer
Parker Long is listed as Senior Director, Global Account Management at Concentrix, based in Nashville, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Parker Long.
Parker Long previously worked as Global Leader, Customer Experience at Cisco and Vendor Programs Manager, Customer Experience at Cisco. Parker Long holds Bachelor Of Business Administration (B.B.A.), Accounting from Middle Tennessee State University.
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Email format at Concentrix
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Concentrix
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Profile bio
About Parker Long
Dynamic and results-driven leader with over a decade of experience in customer success, adoption, renewals, digital adoption and business development. Proven track record in leading global customer experience initiatives, driving product and service adoption, and increasing customer retention and expansion through innovative strategies. Adept at working with cross-functional teams to create and implement programs that enhance customer experience and drive business outcomes. Known for a positive and practical attitude, strong vendor management skills, and data-driven decision-making.
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Parker Long's current company
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9 roles
Parker Long work experience
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Global Leader, Customer Experience
Led global scaling adoption program of 75 CSMs driving 50% increase in adoption rates and $100m de-risked YoY for cloud offering, including E2E stand-up in AMER, EMEA and APJC. Over the course of one year, competed POC, RFP, go-live, scale and optimization.
Jun 2022 - Nov 2024
Vendor Programs Manager, Customer Experience
Managed 4 vendors globally driving 3 adoption programs across 130 CSMs. Increased adoption rate for main offering from 3000 to 6000 active customers progressing through lifecycle journey representing $500m in opportunity under management
Apr 2021 - Jun 2022
Director, Sales Delivery And Customer Success
Spearheaded successful renegotiation to managed service model with risk/reward revenue tied to performance KPIs. All reward tiers hit after transition, leading to maximized ROI for client and revenue for company. Performance metrics included incremental revenue, renewal rate, customer health scores and customers onboarded. Total client opportunity under.
Aug 2019 - Apr 2021
Senior Strategic Manager, Customer Success
Directly aligned to client Director and Americas SVP on strategy and planning the scope of new Customer Success motion. Adoption programs for client accounted for $1b+ in renewal exposure.
Dec 2018 - Aug 2019
Manager Ii, Customer Success And Sales
Led team supporting AMER renewals for Fortune 100 company, and after company restructuring took over a customer success team focused on the onboarding, adoption and expansion of their legacy support contracts and inventory portal.
Jul 2016 - Dec 2018
Branch Manager - Loan Officer
Nov 2015 - Jul 2016
Sales Manager
Led Fortune 100 company’s renewal opportunity of $20m/quarter across 15 renewal representatives. High performing team consistently exceeded client targets while forecasting service revenue accurately.
May 2013 - Jul 2015
Senior Sales Representative
Top-ranked representative on business development ramp team established to push more PO volume through client’s procurement software between buyers and sellers. Additionally, responsible for renewing and expanding the service relationships our clients have with their existing customer base.-Use databases to research accounts and uncover new.
Feb 2012 - May 2013
1 education record
Parker Long education
FAQ
Frequently asked questions about Parker Long
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What company does Parker Long work for?
Parker Long works for Concentrix.
What is Parker Long's role at Concentrix?
Parker Long is listed as Senior Director, Global Account Management at Concentrix.
Where is Parker Long based?
Parker Long is based in Nashville, Tennessee, United States while working with Concentrix.
What companies has Parker Long worked for?
Parker Long has worked for Concentrix, Cisco, and Bancorpsouth.
How can I contact Parker Long?
You can use AeroLeads to view verified contact signals for Parker Long at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Parker Long attend?
Parker Long holds Bachelor Of Business Administration (B.B.A.), Accounting from Middle Tennessee State University.
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