Manager
CurrentHighlights of my experience include…•Ensuring a welcoming and inviting atmosphere for all customers and guests.•Planning and executing all marketing and promotional spa events and initiatives.•Developing and implementing numerous ideas and initiatives regarding cost control, inventory management, internal process improvement, employee relations, and guest satisfaction.•Recruiting, hiring, training, mentoring, and managing employees while driving and maintaining world-class hospitality and spa service standards.•Effectively responding to and resolving escalated and/or delicate customer issues including special needs, requests, or complaints.