Praful Parmar Email & Phone Number

India

Problem Solving- Identify and analyze complex problems, develop effective solutions, and implement corrective actions to improve team performance.Quality Management- Conduct regular quality audits and assessments to identify areas for improvement and implement corrective actions.Identifying and Improving Bottom Quartile Performers1. Identify underperforming team members (bottom quartile) and develop personalized performance improvement plans.2. Work closely with these individuals to identify skills gaps, provide training and coaching, and set measurable goals to improve their performance.3. Monitor progress and provide ongoing feedback to ensure successful performance improvement and retention of top talent.

India

Browser-Related Issues:Provide technical support for browser-related issues, such as compatibility issues with popular browsers like Chrome, Firefox, Safari, and Edge.Troubleshoot issues with browser extensions, add-ons, and plugins that affect platform functionality.Assist users in resolving browser-related errors, such as "page not found" or "connection timed out" errors.End-to-End Platform Tech Support:Offer comprehensive technical support for the ed-tech client's platform, covering all aspects of the platform's functionality.Assist users in resolving issues related to login, registration, and account management.Troubleshoot issues with content upload, download, and streaming.DNS Server-Related Issues:Assist users in resolving DNS server configuration issues that impact platform connectivity.Provide guidance on how to configure DNS settings on different devices and operating systems to resolve connectivity issues.