Praful Parmar Email and Phone Number
As a Team Leader I work with the largest telecom provider in the UK, I successfully lead a team of 20 employees, ensuring high-quality work and outstanding performance. My managerial skills are evident in my daily client calls, where I gather business updates and leverage this information to drive better outcomes for the company. With a keen eye for detail, I monitor and manage team performance, identifying areas for improvement and implementing corrective actions to maintain exceptional standards. Additionally, I prioritize quality management, fostering a culture of excellence within the team. When faced with challenges, I quickly analyze the situation, develop a plan, and execute it effectively, resulting in successful outcomes that benefit both the team and the organization. Through my leadership and expertise, I consistently deliver outstanding results, driving growth and success for the company.
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Team LeaderCapita India May 2022 - PresentIndiaProblem Solving- Identify and analyze complex problems, develop effective solutions, and implement corrective actions to improve team performance.Quality Management- Conduct regular quality audits and assessments to identify areas for improvement and implement corrective actions.Identifying and Improving Bottom Quartile Performers1. Identify underperforming team members (bottom quartile) and develop personalized performance improvement plans.2. Work closely with these individuals to identify skills gaps, provide training and coaching, and set measurable goals to improve their performance.3. Monitor progress and provide ongoing feedback to ensure successful performance improvement and retention of top talent.
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Technical Support RepresentativeConcentrix Nov 2020 - May 2022IndiaBrowser-Related Issues:Provide technical support for browser-related issues, such as compatibility issues with popular browsers like Chrome, Firefox, Safari, and Edge.Troubleshoot issues with browser extensions, add-ons, and plugins that affect platform functionality.Assist users in resolving browser-related errors, such as "page not found" or "connection timed out" errors.End-to-End Platform Tech Support:Offer comprehensive technical support for the ed-tech client's platform, covering all aspects of the platform's functionality.Assist users in resolving issues related to login, registration, and account management.Troubleshoot issues with content upload, download, and streaming.DNS Server-Related Issues:Assist users in resolving DNS server configuration issues that impact platform connectivity.Provide guidance on how to configure DNS settings on different devices and operating systems to resolve connectivity issues.
Praful Parmar Education Details
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Business Administration, Management And Operations
Frequently Asked Questions about Praful Parmar
What company does Praful Parmar work for?
Praful Parmar works for Capita India
What is Praful Parmar's role at the current company?
Praful Parmar's current role is Team Leader - Operations.
What schools did Praful Parmar attend?
Praful Parmar attended Dy Patil Institute Of Distance Learning.
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PRAFUL PARMAR
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