Parminder Singh

Parminder Singh Email and Phone Number

Senior Leader | Customer Experience Management | Contact Centres | Business Improvement & Transformation | Government & Private Sector Experience
Parminder Singh's Location
Brisbane, Queensland, Australia, Australia
About Parminder Singh

A Customer Experience Leader with many years of strong experience in managing large-scale multi-channel and multi-site contact centre operations. Proven success and track record of delivering optimal and sustainable KPI results in complex service-orientated business operations in the Public, Telecommunications and Financial Services sectors.

Parminder Singh's Current Company Details

Senior Leader | Customer Experience Management | Contact Centres | Business Improvement & Transformation | Government & Private Sector Experience
Parminder Singh Work Experience Details
  • Australia Post
    Senior Manager - Business Performance & Transformation
    Australia Post 2019 - Jun 2023
    Brisbane, Queensland, Australia
    This role led the delivery of data analytics, performance management and transformation initiatives for the Customer Services function at Australia Post.
    View
  • Australia Post
    Senior Manager - Customer Services
    Australia Post Mar 2017 - 2019
    Brisbane, Australia
    The role involved leading national Customer Service Operations for Australia Post and providing strategic and operational leadership to teams engaged in providing multi-channel customer service to mass market and business customers.
    View
  • Hutchison Global Services (Now Tech Mahindra Business Services)
    Head - Customer Service Operations
    Hutchison Global Services (Now Tech Mahindra Business Services) 2010 - 2015
    India
    Led Contact Centre Operations for 3 Telecom, UK, and provided strategic and operational leadership to geographically dispersed teams, engaged in providing multi-channel customer service.
  • Convergys
    Senior Manager – Customer Services
    Convergys 2007 - 2010
    Managed contact centre operations and client services for Orange Telecom/Convergys.
  • Fis Global Business Solutions (Erstwhile – Efunds International)
    Senior Manager – Projects / Senior Manager – Operations / Manager –Operations
    Fis Global Business Solutions (Erstwhile – Efunds International) 2003 - 2007
    Gurgaon, India
    Managed customer service and back-office operations for the financial services business of Ameriprise Financials.
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  • Ge Capital
    Assistant Manager - Operations
    Ge Capital 2001 - 2003
    India
    Managed credit-card collections teams for GE Card Services.
    View

Parminder Singh Education Details

  • Ihm Jaipur
    Ihm Jaipur
    Advanced Diploma

Frequently Asked Questions about Parminder Singh

What is Parminder Singh's role at the current company?

Parminder Singh's current role is Senior Leader | Customer Experience Management | Contact Centres | Business Improvement & Transformation | Government & Private Sector Experience.

What schools did Parminder Singh attend?

Parminder Singh attended Ihm Jaipur.

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