Senior Manager - Business Performance & Transformation
This role led the delivery of data analytics, performance management and transformation initiatives for the Customer Services function at Australia Post.
2019 - Jun 2023
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Parminder Singh Email & Phone Number
Senior Leader | Customer Experience Management | Contact Centres | Business Improvement & Transformation | Government & Private Sector Experience
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✓ Verified July 2026
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Profile completeness 71%
Role
Senior Leader | Customer Experience Management | Contact Centres | Business Improvement & Transformation | Government & Private Sector Experience
Location
Brisbane, Queensland, Australia
Who is Parminder Singh? Overview
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Quick answer
Parminder Singh is listed as Senior Leader | Customer Experience Management | Contact Centres | Business Improvement & Transformation | Government & Private Sector Experience based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Parminder Singh.
Parminder Singh previously worked as Senior Manager - Business Performance & Transformation at Australia Post and Senior Manager - Customer Services at Australia Post. Parminder Singh holds Advanced Diploma from Ihm Jaipur.
Profile bio
About Parminder Singh
A Customer Experience Leader with many years of strong experience in managing large-scale multi-channel and multi-site contact centre operations. Proven success and track record of delivering optimal and sustainable KPI results in complex service-orientated business operations in the Public, Telecommunications and Financial Services sectors.
6 roles · 26 years
Parminder Singh work experience
A career timeline built from the work history available for this profile.
Senior Manager - Customer Services
The role involved leading national Customer Service Operations for Australia Post and providing strategic and operational leadership to teams engaged in providing multi-channel customer service to mass market and business customers.
Mar 2017 - 2019
Head - Customer Service Operations
Hutchison Global Services (Now Tech Mahindra Business Services)
Led Contact Centre Operations for 3 Telecom, UK, and provided strategic and operational leadership to geographically dispersed teams, engaged in providing multi-channel customer service.
2010 - 2015
~5 yrs
Senior Manager – Customer Services
Convergys
Managed contact centre operations and client services for Orange Telecom/Convergys.
2007 - 2010
~3 yrs
Senior Manager – Projects / Senior Manager – Operations / Manager –Operations
Managed customer service and back-office operations for the financial services business of Ameriprise Financials.
2003 - 2007
~4 yrs
Assistant Manager - Operations
Managed credit-card collections teams for GE Card Services.
2001 - 2003
~2 yrs
1 education record
Parminder Singh education
-
Ihm Jaipur
FAQ
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What is Parminder Singh's role at their current company?
Parminder Singh is listed as Senior Leader | Customer Experience Management | Contact Centres | Business Improvement & Transformation | Government & Private Sector Experience.
Where is Parminder Singh based?
Parminder Singh is based in Brisbane, Queensland, Australia.
What companies has Parminder Singh worked for?
Parminder Singh has worked for Australia Post, Hutchison Global Services (Now Tech Mahindra Business Services), Convergys, Fis Global Business Solutions (Erstwhile – Efunds International), and Ge Capital.
How can I contact Parminder Singh?
You can use AeroLeads to view verified contact signals for Parminder Singh, including work email, phone, and LinkedIn data when available.
What schools did Parminder Singh attend?
Parminder Singh holds Advanced Diploma from Ihm Jaipur.
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