Supporting the roll-out of Shopify Plus platform on the e-Commerce and retail store frontsGathered and prioritized requirements for the Marketing, e-Commerce, Customer Care, Logistics and the Retail TeamsCreation and management of the project plan. Leading steering committee meetings by consulting senior leadership on critical project decisions that impact our creative (customer)Managing our external launch partners - Shopify and GuidanceOwnership of the internal change management and customer facing communication planTools: JIRA, Confluence and Smartsheet

Owned the product engine operations program plan, resource plan and budgetCo-lead a major transformational workshop to address role and responsibility/process issuesCreated onboarding documentation to explain the GTM process and governance for new hires across the businessAdvocate and leader for project management disciplinary principles across the organizationOwnership of a cross functional discovery process for a build or buy decision for a PLM programBusiness partner to the Product and Sourcing Product Tech and BI teams to ensure our operational projects were prioritized and deliveredSupported the development of the company wide operational role calibrationTools: Wrike, JIRA/Confluence, proprietary ERP system

Product = New Product Introduction across the Article catalogue assortment. Including: Case Goods, Upholstered, Outdoor and Decor products. Created the go-to-market framework in our project management tool WrikeResponsible for the new product introduction projects which includes executing on three seasons at one timeFacilitated and gathered requirements for SOP process creation and larger organizational change roll outsBridged the gap between the product engine team with other departments including Marketing, Sourcing, Demand Planning, Sales and Service and the Warehouse teamOwned the departmental budget and headcount resource planTrained team members on product data best practices to store our documentation effectivelyUtilized Wrike to serve as PM execution tool and PIM tool for our x-functional teamsLead and developed a team of coordinators, specialists, analysts and managers in different global regions

Installed and managed the marketing campaign calendarIntroduced new tools and processes to manage the creative production teams scheduleHeld cross functional marketing team meetings to keep the department aligned to goalsLaid out project deliverables in our project management tool WrikeOnboarded and trained existing and new hires on Wrike Managed a team of project specialists

PMO, Corporate Communications (Marketing & Brand)Program ManagementOrchestrated the delivery of global marketing campaigns and go-to-market programs through the confidence and partnership built with stakeholders across the businessManaged the day-to-day activities of projects and campaigns; communicate with global stakeholder teams as necessary to ensure project deliverables meet quality expectationsKey ops support lead to the Sales and Service, Sales Enablement and Demand Generation teamsProvided leadership and hands on project management expertise to ensure the successful delivery of projects Coached cross-departmentally on project management best practices, problem solving, change management and communication styles Worked closely with the Resource Manager to ensure programs were resourced across the Brand team to ensure deliverables are completed on-timeManaged deliverables for external agencies and platform partnersSupports the creative production process and provide point-of-view from a business and marketing stance to creative teamDeveloped and maintained detailed project status reports for all stakeholders, clients, team members, and managementOwned the marketing prioritization planning to ensure global projects & programs were resourced efficientlyManaged and drove cross functional teams to specific deadlines and milestonesKey Projects: Pinterest, Boost, Future of Social Global Roadshow, Brand Refresh, Adobe Summit and Forrester WaveTools: Wrike

- Created monthly promotional plans based on sales objectives and budgets- Managed daily email marketing, social media and web design strategies- Monitored and evaluated campaign KPI's- Created and maintained monthly sales reports- Supported the operations of opening the first retail location- Resourced and communicated tasks for web platform transition project- Cleaned product data and introduced an SOP to keep product hygiene clean- Collaborated with email marketing and SEO/SEM consultants to boost conversion- Boosted gift with purchase (GWP) revenue and modified program

Retail Merchandise Department - Created seasonal buying budgets and OTB’s (women’s, men’s and accessories)- Developed and maintained sales reports amongst three product divisions- Facilitated product allocation/assortment plans, system maintenance, pricing, markdowns and inter-store transfers- Communicated with store management, visual team and staff regarding new shipments, product knowledge and financial objectives- Supported the opening of new store locations including inventory management - Contributed to overall brand management, trend analysis and seasonal marketing campaigns- Trained new employees with Excel and Aralco Retail System fundamentals

Wholesale Division- Assisted with set-up for market week- Worked with account executives to present the seasonal collection to buyers- Verified orders through Blue Cherry system - Communicated with client regarding order status- Merchandised showroom monthly to showcase seasonal themes