Primary support for Director of SalesProvided necessary backend support and market intelligence to Sales Team.Searched contact details and other required information about leads on internet based on Sales team's requirements.Supported Director of Business Development in setting up CMS and SharePoint for document management and collaboration.

Led Team of 8-11 Technical Recruiters to find right Candidates as per the Job description provided by the end Client from job portals like Monster, Career Builder, DICE and Corp 2 Corp and from Public Domains using open search in different search engines. Educating team to fine tune search queries using Boolean combinations.Managing Recruiters’ performance, coordinating between US and India office, sharing EOD and month end reports, Interviewing/training new hires.Single Point of Contact (SPOC) for US team in India office for Staffing operations.Ensuring timely and accurate flow of information between Top Management and Front line Technical RecruitersIncidental responsibilities include creating/improving PowerPoint presentations for new clients and formatting resume for submission to end Clients.Created SoW for multifaceted In-house application to manage candidates’ resume, Recruiters’ pipeline and Sales Team’s tracking.

Led team of HR executives for interview, selection, joining & orientation of new hires, took care of employee well being, performance management, maintenance of employee records and completion of exit formalities.Conducted performance assessment and appraisal of front line and mid level employees with COO and used to communicate the results to respective employeeManaged regulatory compliance, represented Company through 3rd party Legal Advisor in cases of Incidental Employee grievances in Government officesAdditional responsibilities included dealing/negotiating with vendors like publishers for Job Advertisement designing and publishing, for procuring stationary, access to job portals like Naukri and Monster and Job Consultants.Visited College Campuses for Placement drivesLed a Data Campaign for Canada based listing Company to extract contact details of employees/members of Educational Institutes, Municipalities, Law firms, Dentists, Government Agencies at Federal and Provincial Level using web scraping tools like Connotate and MozendaExpert level proficiency with regular expressions and XPath to clean data captured by Mozenda/Connotate

Handled a team of Telesales representatives dialing Canadian provinces to schedule meetings for Clients from Insurance and Computer Network maintenance industriesAssisted a Team of Market Research Team in creating Prospect list for End Clients using Professional/Social Networking websites for US based Client. Mapped entire Process and documented SOPs.

Started first data campaign in Excel for a US based company supplying parts of Consumer Electronics, Computers, Printers, Projectors and Network devices. Started with 5 team members and expanded to 35 strong team members in less than 2 years time. Client wanted us to conduct gap analysis between their wish list of products and the ones available in their service portal and fill the gap. The team used to download Service Manuals/Parts BOM of products in PDF, word, MS Excel and JPEG, PNG image file format from respective Manufactures’ website and manually extract information related to part name, part number, part description, location, type of part and insert in CSV file with standard column headers.Major Contribution - Designed a desktop application in VB.Net to identify errors in the data delivered by team members, which led to saving time of two FTEs every dayLed a team of Data associates for UK based Startup to put together information related to courses offered by 200+ universities across US, Canada, UK, Australia and New Zealand. Captured information about Course name, eligibility criteria, location, course duration, Fee and formatted the data in unique format to upload the same in Client’s database.Led a team of data associate to manually capture contact details of Mayors and Council members of Municipalities of different provinces of Canada. Learned and worked on different screen scraping tools like Mozenda & Connotate and created agents to scrape details from websites as per client's requirements.

Major responsibilities includedPreparation of EOD and Monthly Sales Reports from all the teams working on different voice campaignsComparison of in house sales reports with Client side reports and communicating the discrepancies to Client and COOPreparation of daily Agent Work Summary reports, Dialer reports, Performance comparisons (among Tele-Callers and Teams)

Worked in Voice operations vertical as Tele Sales Representative. Worked in B2B and B2C Sales, Marketing, Survey and Appointment Setting campaigns for US and UK clients.

Worked in Weaving Department in Sulzer shed and was responsible for production on 25 Sulzer machines with 11 weavers.