Ross Parmly Email & Phone Number

Buffer is a fully-distributed remote company focused on building tools that help customers grow their brand and business through social media. I'm privileged to be a Manager on our Advocacy team, and work alongside world-class teammates to deliver a high quality support experience to all of our customers.I'm thankful that my work here gives me the opportunity to grow and flex a variety of skillsets, as the specifics of the role change regularly. Here are the core components of what I do each day:• Leadership and mentorship for a team of globally distributed direct reports• Quarterly planning and goal setting for our Advocacy team• Writing for initiatives, training, and team communication• Research and implementation for new processes• Project management and research/data analysis• Technical troubleshooting for customers• Collaborating on cross-team initiatives• Operational oversight

Remote

Louisville, Ky

• Provide cultural and operational leadership to all Prima companies: Prima Supply, Prima Coffee, Restaurant Equipment Parts, and Ancap USA• Manage operational, company-level tasks like human resources, IT support, hiring, onboarding, culture development, pricing discussions, product analysis, and financials• Focus the energy of each team (customer service, marketing, business operations and order fulfillment) toward creating a smooth sales process and memorable experience for our customers• Interface with our customers often to keep a pulse on how we can better serve them and get them products that help them solve problems and pursue their goals

Louisville, Ky

• Led and coached a talented team of Customer Account Managers and empowered them to deliver successful support and sales experiences to our customers• Created a fun and engaging team culture so teammates were able to work closely and openly with one another• Oversaw hiring and onboarding of new staff, ensuring they were trained across all of our products and support processes

Louisville, Ky

• Ensured a quality support experience through interactions over the phone, email and live chat• Managed our email inbox, ensuring that customers received a well-written response that solved their problem or answered their question• Maintained high levels of product knowledge and awareness so I could help customers find the perfect pieces of restaurant and coffee equipment for both commercial and residential applications

Louisville, Ky

• Managed our sales floor traffic ensuring that every customer was paired with an associate who could help them• Helped customers find the right solutions to all of their computer and mobile needs• Made sure that every customer left the store feeling cared for and appreciated

Knoxville, Tn

Supported clients for leading PR firm in Knoxville, TN through press release writing, event coverage, research, media communication, deliveries, and clipping local and national press coverage.

Serviced computers for largest seller of diesel fuel in the United States. Performed system updates, installed hardware, and did repairs on employee machines to get them up and running quickly. Set up and configured PCs for corporate managers meeting. Helped develop interactive online training for retail employees.

B.S.S.S, Mass Communication, Public Relations And Sociology, 3.7 Gpa

Master Of Divinity (M.Div.), Greek And Hebrew, 3.9 Gpa