Parmod Kumar Email & Phone Number

Amritsar, Pb, In

Punjab, India

North India

Private Labs, Hospitals, Distributors Channel

Punjab, India

B2B, B2C, Key Accounts, Channel Partner

Amritsar, Punjab, India

New Delhi Area, India

Monitoring the profitability and business goals of the clinic.Building a strong relationship of reliability & trust between the local community and the clinic.Act as a bridge between corporate and clinics, inter-operating and translating policies, operational procedures, operating standards and other important communications for the benefit of the clinic and staff.Lead, mentor and motivate the clinic staff to perform their duties diligently and efficiently.Assist team members to manage task effectively and encouraging team’s participation in discussions to improve quality and service standards.Conducting daily staff briefing to cover clinical, service, business and operational due diligence and share relevant communication with the team.Handle personal grievance and complaints of subordinates with empathy, sincerity and patience. Provide the necessary assistance and/or escalate issues to the reporting manager for a quick resolution. Provide customer & services related data as desired by the company from time to time.Ensure high levels of customer care and a satisfied clientele.Handle all customer complaints, comments and grievance. Record such instances and identify the root cause and implement a corrective and preventive action to reduce probability of such events from recurring.Interact with the patients and relatives for getting a feedback about the services rendered to them.Ensure there is exemplary housekeeping and upkeep of the clinic at all times. Escalate maintenance and service requests for equipment and infrastructure to the corporate.Identify and retain local vendors for routine works.Maintain a record of clinical equipments.Ensure all reports (clinical and operational) are prepared and submitted as per their respective TAT.Ensure compliance with all local and statutory laws covering clinical and business practices as stipulated by their regulatory and/or accrediting organizations.

Amritsar, Punjab, India

Working on Hospital SOPsWorking as NABH Coordinator for Hospital National accreditation (NABH)Managing the hospital business operations smoothlyMotivating the staff including various medical professionals, working with tasks specific to its best ability.Maintaining the established institution of comprehensive careConducting Induction Classes for all technical and other supporting staff.Identifying performance targets and accountabilitiesReviewing and evaluating performance of the Organization

Amritsar Area, India

Designed & executed marketing campaigns, Planned and organized promotional events (CME's, Public Lectures, Health Talks & Camps), Ensured adequate brand placement & promotionTracking & hitting new pouches for the business including hiring of new doctors (new services) and setting up new outstation OPD's (new markets) Was one point contact for media pertaining to any issue at the hospital; ensured adequate media coverage for hospital activities. Provided administration support to the team, was responsible for advising on the day to day management and administration of the hospital.Dealt with elite customer segment of the city and ensured that they are dealt in an efficient and professional manner.Coordinated between clinical & non clinical staffShared a good relation with both the in house and external clinicians Prepared presentations / reports both for the external clients as well as the senior management Played significant role in designing and pricing many service packagesProvided assistance in overall planning and processing of the annual hospital operating and capital budgetsDeveloped and maintained regular contact with the Government Authorities and updated them on progress made and problems encounteredMaintained all reporting systems on marketing activities and objectives achievements Managed and overseen the development, implementation, and evaluation of designated programs and projectsCollected and analyzed data, identified, interpreted and communicated trends in the market

Amritsar, Punjab, India

Dealing with online transactions and maintain records of material as well as payments.

Mba It And Marketing

Bachelor Of Arts (B.A.), Computer Science, Second Division

Higher Secondary, Economics