Patti Armstrong, Shrm-Scp Email & Phone Number

North Wales, Pa, Us

Philadelphia, Pa

Provide HR business partner support to corporate owned stores in the Philadelphia, Central PA and New England markets.

Center Valley, Pennsylvania, United States

- Provided HR business partnership to sales and other teams throughout the US and Canada, supporting approximately 400-500 team members.- Managed up to 5 team members remotely and in person- Drove assimilation of Credibility teams back into D&B corporate culture.- Worked with leaders to drive organizational design and conduct change managment- Advise leaders on employee relations and employment law.- Conducted talent reviews for client groups to identify high potential candidates and created plans to retain them- Represented client groups in development and roll-out of Global Workday implementation

Center Valley, Pennsylvania, United States

- Worked with Private Equity founders to build start-up’s leadership capability through design and facilitation of leadership development program; Established and delivered six new in-house leadership courses- Drove succession planning, performance management, culture and employee engagement and onboarding;; grew team from 60 to 250+ in four locations across U.S. in two years- Led change management initiatives with senior leaders to create new organizational designs; drove increased revenue while reducing headcount and educing internal compliance violations- Led PA and NC Site Committee to guide cultural engagement, won “Top Place to Work” for five years in Center Valley and two in Greensboro; recognition for “Most Admired” Company in AZ- Led 5 team members - Drove cultural change from traditional financial sales and service model at D&B to dynamic, engaged team at Credibility; drove sales from double digit negative numbers to double digit positive growth within 4 months, reduced leaves significantly- Developed and delivered Diversity and Inclusion training, reduced employee complaints by 70%; earned recognition as top company for LGBTQ+ diversity

Center Valley, Pennsylvania, United States

- Supported high volume, sales team in a call center environment- Created and implemented standardized performance management to ensure all employees achieved sales at or above 85% of target on consistent basis- Coached senior and line leaders to appropriately and legally manage out those unable or unwilling to meet expectations, reducing turnover by over 50% and legal exposure from inconsistent processes.

Willow Grove, Pennsylvania, United States

Member of Senior Executive Team for upscale retail store employing approximately 275 associates, drove sales while maintaining status as store with the lowest percentage of shrink in the company- Reduced open-to-hire from 10% to 4% in six months- Coached and counseled junior executives around performance management, talent assessment, resulting in fewer complaints of unfair treatment and increased promotion of top talent- Managed extensive employee relations; trained EEO investigator- Designed and delivered orientation and on-going training to all associates, reducing new hire turnover

Lansdale, Pennsylvania, United States

Created position of Regional HR Manager to support field operations staff of approximately 60 full time, permanent and 5,000 seasonal associates; provided local, fast resolution of all HR issues, rather than routing through headquarters and delaying response time- Managed extensive employee relations, included investigations of allegations of discrimination, harassment and other violations of employment law and/or company Code of Business Ethics reduced company legal exposure and grew an inclusive workforce- Created and provided training to field staff on a broad variety of topics including (but not limited to): presentation skills, employment law, corrective actions, writing effective reviews, and more- Handled all aspects of recruitment and retention for the region at all levels- Traveled more than 75% of time throughout the U.S. to provide training to Block managers

Willow Grove, Pennsylvania, United States

- Extremely high-volume recruitment, exempt and non-exempt; - Directed recruitment efforts to staff new Customer Service Call Center- Reduced new hire turnover from over 50% to less than 2%- Best Recruiter at SmithKline (1999) as measured by time to fill (less than 9 days); cost per hire ($333) and number of interviews/month (over 65); Silver Impact Award for hiring over 300 new Customer Service Representatives in one year- Developed, built and maintained relationships with over 30 recruitment sources- Created job descriptions, postings, interview guides and evaluation forms- Conducted all interviews, computer tests and role-plays- Organized, hosted and successfully managed on-site open houses- Directed Employee Relations function in absence of ER manager

North Wales, Pennsylvania, United States

- Administered all HR functions for 110+ employees (2 sites + field staff); Reported to President and CFO; supervised non-exempt staff members- Managed benefits for all employees- Conducted all recruitment functions as described above- Managed employee relations, counseling and conflict resolution- Troubleshot Worker’s Compensation claims (high risk industry)- Defended company in UE hearings, resulting in significant monetary savings