Patti Armstrong, Shrm-Scp Email & Phone Number

North Wales, PA, US

Philadelphia, PA

Provide HR business partner support to corporate owned stores in the Philadelphia, Central PA and New England markets.

Center Valley, Pennsylvania, United States

- Provided HR business partnership to sales and other teams throughout the US and Canada, supporting approximately 400-500 team members.- Managed up to 5 team members remotely and in person- Drove assimilation of Credibility teams back into D&B corporate culture.- Worked with leaders to drive organizational design and conduct change managment- Advise.

Center Valley, Pennsylvania, United States

- Worked with Private Equity founders to build start-up’s leadership capability through design and facilitation of leadership development program; Established and delivered six new in-house leadership courses- Drove succession planning, performance management, culture and employee engagement and onboarding;; grew team from 60 to 250+ in four locations.

Center Valley, Pennsylvania, United States

- Supported high volume, sales team in a call center environment- Created and implemented standardized performance management to ensure all employees achieved sales at or above 85% of target on consistent basis- Coached senior and line leaders to appropriately and legally manage out those unable or unwilling to meet expectations, reducing turnover by over.

Willow Grove, Pennsylvania, United States

Member of Senior Executive Team for upscale retail store employing approximately 275 associates, drove sales while maintaining status as store with the lowest percentage of shrink in the company- Reduced open-to-hire from 10% to 4% in six months- Coached and counseled junior executives around performance management, talent assessment, resulting in fewer.

Lansdale, Pennsylvania, United States

Created position of Regional HR Manager to support field operations staff of approximately 60 full time, permanent and 5,000 seasonal associates; provided local, fast resolution of all HR issues, rather than routing through headquarters and delaying response time- Managed extensive employee relations, included investigations of allegations of.

Willow Grove, Pennsylvania, United States

- Extremely high-volume recruitment, exempt and non-exempt; - Directed recruitment efforts to staff new Customer Service Call Center- Reduced new hire turnover from over 50% to less than 2%- Best Recruiter at SmithKline (1999) as measured by time to fill (less than 9 days); cost per hire ($333) and number of interviews/month (over 65); Silver Impact Award.

North Wales, Pennsylvania, United States

- Administered all HR functions for 110+ employees (2 sites + field staff); Reported to President and CFO; supervised non-exempt staff members- Managed benefits for all employees- Conducted all recruitment functions as described above- Managed employee relations, counseling and conflict resolution- Troubleshot Worker’s Compensation claims (high risk.