Paramita Basu Email & Phone Number

Singapore

End to end management of the APAC IT Business Solutions - Application Management Services.‭End to End responsibility for core IT operational services including scope/quality, cost/budget and performance.‭Design,implement,execute and optimise all methods, procedures and tools used for‭monitoring and management of IT services along the entire service life.

Singapore

• Develop implement and embed Target Operating Model for Group IT Governance frameworks - Methodologies, Policy, Procedures, Best practices of IT Service Management to better enable IT organisation to support business in.
• Solution Delivery Lifecycle
• Project Management Lifecycle
• Service Development Lifecycle
• Process Governance
• Lead for implementing IT Risk and Controls FrameworkService Delivery and Program Management:

Singapore

• Delivery and execution of Group IT’s Service Management strategy to improve the overall Service Management capability of the SingTel group.
• Accountable for the IT Service Management process governance model, process policies, process metrics and performance reporting.
• Continuous improvement of Service Management processes across Group IT through the use of technical automation, operational best practice and Lean methodologies - including Service Desk, Incident, Problem, Event.
• Tools: Selection of Service Management tools and technologies and their implementation, supporting Group Infrastructure Operations’ capability to deliver to the ITIL Service Management framework.

Singapore

Client: SGX, Singapore (June 2013-Sep 2014) Role: Infrastructure Project Manager Experience: 1.Implemented Archer application upgrade for SGX Risk, Compliance &Audit function to strengthen the control environment within SGX.2.Implemented IBM PureApps Devices.The objective of the project was to implement Deployment Models, Integrated Monitoring and.

Singapore

• Client: Avago Technologies, Singapore.Responsibilities: Service Delivery and Operations
• Steady State Operation Management: Accountable for Transitioning the entire Infrastructure services from HP to HCL.
• SLA Management: Managing the SLA’s committed to the client.
• Escalation Management: Responsible for managing the operational challenges and escalations for all tracks arena like EUC, system administrator, Datacenter Ops and Backup, Hosting (Windows, Unix/Linux.
• OLA(Operation Level Agreements between vendors): Run Review meetings for Hosting, Network to identify the GAPs between Vendors and drive process adherence. Leading the vendor collaboration meetings and initiating.
• E2E ownership & management of PRFs & review with the customer: Accountable for Customer Billing, Resource Allocation, ensure healthy P&L aligned to approved budget, Capex & Opex requests and Assistance & inputs to.

New Delhi Area, India

• Client: SENSATA, Spansion,SanDisk(US and India) Role: ITIL process consultantExperience: 1.Incident, Problem and Change Management process definition for a US-based client. Involved in implementing policies and.
• Staffing, Transitions, Training and Technology,
• Development of Evaluation Tools, Auditing documentation, documentation. The job demands interviewing candidates for the process and also involved in conducting monthly account reviews internally and presently quarterly.
• Onsite and Offshore Transitioning: Handling entire onsite transiting in phases to bring the project to stabilization phases for three projects.

Executive Mba, Information Technology

Education record

Itil V3 Expert-It Service Management, It Service Management-Lifecycle

ITIL V3 Expert-IT Service Management(Lifecycle)

Immerging Leadership Program

Itil V3 Certified, Itil V3 Certified

Itil V2 Certified, Itil V2 Certified

Computer Engineering, Computer Engineering

Activities and Societies: Debates,Sports and Cultural events.

Education record

Iso 9001:2015 Qms Internal Auditor

Oxford Women’S Leadership Development Program