Paramita Basu Email & Phone Number

Singapore

End to end management of the APAC IT Business Solutions - Application Management Services.‭End to End responsibility for core IT operational services including scope/quality, cost/budget and performance.‭Design,implement,execute and optimise all methods, procedures and tools used for‭monitoring and management of IT services along the entire service life cycle. ‬‭Responsible for directly facilitating service transition, coordinating and supporting key strategic products on behalf of the business. ‬Effective business partnering, delivery of innovative solutions as well as supporting traditional systems, program management. Responsible for managing technology partners and vendors to be able to perform ‬and support of value-add technology solutions which meet current and future internal customer needs. Responsible for engaging with the business stakeholders to ensure IT alignment with the business strategy, and determine requirements for efficient and effective IT solutions to support our customer's needs.

Singapore

Develop implement and embed Target Operating Model for Group IT Governance frameworks - Methodologies, Policy, Procedures, Best practices of IT Service Management to better enable IT organisation to support business in improving organisational responsiveness and agility. Group IT Digital Transformation: Define and design gap assessment, solution architecture, estimation and planning for iterative release of the following:• Solution Delivery Lifecycle• Project Management Lifecycle• Service Development Lifecycle • Process Governance • Lead for implementing IT Risk and Controls FrameworkService Delivery and Program Management: • As part of the governance group, conceptualize and execute cross-functional programs, leading multi-cultural teams. Also improve business processes and remove stumbling blocks, working closely with internal and external stakeholders to execute high impact projects/initiative.• Provide advisory to improve existing Service Delivery and PMO teams - understand the importance of optimizing processes to improve efficiency.IT Audit for Group IT within Singtel Group: • As part of the internal group audit team, led design and execution of audit controls to identify risks and suggests improvements for key programmes.• Oversee internal audit of quality management and compliance of standards approved by top management.

Singapore

• Delivery and execution of Group IT’s Service Management strategy to improve the overall Service Management capability of the SingTel group.• Accountable for the IT Service Management process governance model, process policies, process metrics and performance reporting. • Continuous improvement of Service Management processes across Group IT through the use of technical automation, operational best practice and Lean methodologies - including Service Desk, Incident, Problem, Event, Service Request, Configuration, Change, Release, Knowledge, Service Level, Capacity, IT Service Continuity and Availability Management, • Tools: Selection of Service Management tools and technologies and their implementation, supporting Group Infrastructure Operations’ capability to deliver to the ITIL Service Management framework .

Singapore

Client: SGX, Singapore (June 2013-Sep 2014) Role: Infrastructure Project Manager Experience: 1.Implemented Archer application upgrade for SGX Risk, Compliance &Audit function to strengthen the control environment within SGX.2.Implemented IBM PureApps Devices.The objective of the project was to implement Deployment Models, Integrated Monitoring and Management, License Management and Maintenance & Problem determination.

Singapore

Client: Avago Technologies, Singapore.Responsibilities : Service Delivery and Operations• Steady State Operation Management: Accountable for Transitioning the entire Infrastructure services from HP to HCL. • SLA Management: Managing the SLA’s committed to the client.• Escalation Management: Responsible for managing the operational challenges and escalations for all tracks arena like EUC, system administrator, Datacenter Ops and Backup, Hosting (Windows, Unix/Linux, Storage)Network(Data, Voice) IT-Security service towers.• OLA(Operation Level Agreements between vendors): Run Review meetings for Hosting, Network to identify the GAPs between Vendors and drive process adherence. Leading the vendor collaboration meetings and initiating corrections and corrective actions on failures. Involved in working with senior business and internal delivery teams, KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer.• E2E ownership & management of PRFs & review with the customer: Accountable for Customer Billing, Resource Allocation, ensure healthy P&L aligned to approved budget, Capex & Opex requests and Assistance & inputs to prepare FY budget sheet. Provide rough order of magnitude (ROM) estimation and proposed service improvement initiatives. ITIL Process Management • Incident management, Problem management, Service Requests and Change management. Ensuring process implementation and adherence as per SLA.• Service Management Tool Implementation -Involved in designing the Service Catalog and Dashboard, Reporting requirements.• Defining, Structuring and Leading the Change Management process- Preparing the team, coordination with offshore, SM report auditing, hosting the TLRM meeting.• Defining, Structuring and Leading the Service Readiness process for new service rollout; problem management process –RCA discussion, providing guidance to the team, tracking RCAs and sharing with Avago.

New Delhi Area, India

Client : SENSATA, Spansion ,SanDisk(US and India) Role: ITIL process consultantExperience : 1.Incident, Problem and Change Management process definition for a US-based client. Involved in implementing policies and workflows for incident management and Service Request processes. 2.Creating Service Readiness process for new service roll out.3.ITIL based process maturity assessment for US based clients for Service Desk, Incident Management and Change Management processes.4.Co-ordination with Remedy team for configuration of incident and Service Request processes5.Building-up Business Process alignment framework for mapping Process - Apps - Database - Infra - People Mapping.6.Implementing IT-DMS (Document management system) for various projects in Sharepoint.7.Standardizing Management Reporting templates for IT support operations.8.Data Analysis for Severity 1 tickets, and recurring problems Client : British Oxygen (BOC),EMC ,AMD-(UK and US)Role: Transition ManagerExperience : I was working as a Transition manager. Responsible for implementation of new projects from international clients. Coordinating with the Sales and Client Servicing Team based in UK/US to draw the implementation calendar. Drafting all the important implementation milestones and responsible for execution of the plan such as: - •Staffing, Transitions, Training and Technology,•Development of Evaluation Tools, Auditing documentation, documentation. The job demands interviewing candidates for the process and also involved in conducting monthly account reviews internally and presently quarterly business reviews with clients. •Onsite and Offshore Transitioning: Handling entire onsite transiting in phases to bring the project to stabilization phases for three projects.

Executive Mba, Information Technology

Education record

Itil V3 Expert-It Service Management, It Service Management-Lifecycle

ITIL V3 Expert-IT Service Management(Lifecycle)

Immerging Leadership Program

Itil V3 Certified, Itil V3 Certified

Itil V2 Certified, Itil V2 Certified

Computer Engineering, Computer Engineering

Activities and Societies: Debates,Sports and Cultural events.

Education record

Iso 9001:2015 Qms Internal Auditor

Oxford Women’S Leadership Development Program