Responsible for interviewing and hiring Welcome Desk candidates.Manage onboarding & ongoing training for Welcome Desk staff.Conduct performance reviews and participate in regular 1-1 meetings with Welcome Desk staff.Manage staff schedule coordinating across departments.Oversee day-to-day operations focusing on smooth operations and excellent customer experience.

Manage monthly staff schedule and be the point person for all shift changes, time off requests, shift swaps, short-notice absences, tardiness, and any shift-related needs.Assist the Manager in training and managing the Welcome Desk Team, maintaining a clean, organized, and efficient facility, and organizing events and promotions.Implement retail vision, maintain stocking levels, and inventory replenishment processes.

Manage monthly staff schedule and be the point person for all shift changes, time off requests, shift swaps, short-notice absences, tardiness, and any shift-related needs.Assist the Manager in training and managing the Welcome Desk Team, maintaining a clean, organized, and efficient facility, and organizing events and promotions.Implement retail vision, maintain stocking levels, and inventory replenishment processes.

Provided excellent customer service to members and guestsInstructed new and experienced climbers on proper techniqueMonitored climbing areas to ensure climbers and spectators adhere to safety proceduresMaintained the cleanliness of the climbing area and facilityMaintained member files and waiver formsPerformed point-of-sale transactionsBuilt member relationships

Led staff training on infant formula at Tulalip Community Health.Support SNAP-Ed coordinator with teaching nutrition and cooking classes.Completed WIC certifier training.Observed nutrition counseling sessions.

Coordinated all aspects of a smooth-running small office, including use of physical space and technology, internal communications, physical and digital resources.Facilitated the successful development and stewardship of client relationships through timely communication and professionalism.Processed proposal, contract, and extension paperwork in collaboration with relationship leads and maintaining Salesforce records.

Supported customers by responding to product, membership and REI service questions, general inquiries and customer feedback.Effectively helped to prepare the store: maintain and stock work areas making sure all items are accurately priced.Processed purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.

Led communications and marketing efforts, collaborating across to land key value pillars, increase engagement, and adapt the narrative over time.Managed strategy, design, and content development for internal and external stakeholders including a proactive media strategy and editorial.Coordinated with local nonprofit organizations to build awareness, raise funds, and organize volunteering as a core team member on community service team for 3+ years.

Improved rhythm of business for two high-level tech clients leading to better budget management, improved team collaboration, and successful yearly planningDeveloped 9 customer-facing product videos in collaboration with executives, product teams, and video production team resulting in dozens of customer assetsCollaborated with product teams, web, social, and logistics teams to put on first edition of event where 3,600 customers attended, 300 sessions were offered, and 90% of attendees met their objectives

Created 30+ slide pitch deck for industry-leading technology enabling sales organization to deliver compelling content to ta wide range of existing and potential customers Streamlined data collection process leading to increased feedback and consistent action items for most important customersDoubled visitors to website with improvements to content quality, breadth/format of news, and enhanced user experience

• Ensured smooth focus groups by preparing rooms and equipment• Communicated and worked well with moderators and clients• Represented NWI in organization, professionalism, and helpfulness

• Bolstered Competitiveness by identifying important market features • Enabled team to focus energy on key areas with my research• Produced “marketing action plans” with specific results of actions

• Successfully organized over 15 networking & informational events• Facilitated team meetings by making best use of team’s abilities• Positioned BEGIN as a relevant organization on campus

• Tutored undergraduate and high school students in microeconomics and macroeconomics• Made students more comfortable with often complex and confusing material• Able to make connections with the students as well as increase there confidence in the course

My role was to be the voice of the students in Ashton Hall. I visited floors, built community through events, and voted on things that I thought represent the wishes of the students.As Senator I learned how to work with others in a team, how to make others fell heard and appreciated, and how to handle and be creative in stressful situations.