Parris Williams Email & Phone Number

Plano, Texas, United States

• Executive leadership: Guided direct response center management teams comprised of 29 senior sales advisors, ensuring individual and team performances aligned with the Trustage CUNA program.• Business growth: Applied in-depth product, industry, and sales knowledge to drive results and pilot initiatives.• Talent development: Provided coaching and mentorship, supporting career advancement among team members.• Performance enhancement: Consistently improved performance metrics annually, including data and compliance.• Compliance: Ensured standard performance protocols were adhered to in collaboration with Employee Relations.• Customer-centric approach: Embraced principles of Value-Based Selling and Becoming Customer Centric.

Lewisville, Texas, United States

• Customer satisfaction: Deployed effective sales/service techniques for inbound calls and email inquiries, driving customer satisfaction rates to over 90%.• Sales performance: Surpassed team sales goal by 75%, maintaining superior performance consistently.• Problem-solving: Resolved customer complaints, inquiries, and call center changes swiftly and efficiently.• Product Education: Educated clients on service policies, procedures, and specific use of Waste Management products.• Software proficiency: Utilized Salesforce.com for daily operations and data management.

Carrollton, Texas, United States

• Operational independence: Conducted comprehensive inspections and surveys of personal line properties in the Dallas/Ft. Worth area, including interior, exterior, and rooftop evaluations.• Compliance adherence: Ensured surveys met the guidelines required to fulfill requests for various underwriting departments, including key compliance issues.• Digital proficiency: Employed electronic field forms and customer-specific insurance forms for job completion.• Executive Leadership: Served as an employee resource group leader, fostering company-wide collaboration and community volunteering.

Richardson, Texas, United States

• Business development: Served as an extension of local State Farm agent offices, managing lead source provisions and marketing cross channels.• Sales expertise: Drove sales through direct contact with current and potential customers, providing accurate rate quotes and binding insurance products.• Product knowledge: Applied extensive knowledge of products, industry, and market to make recommendations.

Dallas, Texas, United States

• Performance monitoring: Developed success metrics system, ensuring direct reports maintained consistent metrics. • Conflict resolution: Handled escalated issues from agents and supervisors, processing subscriptions, refunds, and reports of fraudulent activity.• Training and development: Implemented and managed training teams on front-line email communication. • Data integrity: Maintained accurate member data, documenting actions taken in various support tools.

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