➤ Helping to set the tone as a key team member in a frontline first point of contact position, showing value to customers.➤ Investigating, evaluating, and resolving 1st party homeowner property losses, while maintaining an ownership mentality.➤ Regularly traveling to loss sites across the country that have been damaged by weather or other unexpected events.➤ Expertly conducting a detailed inspection of the property, which includes utilizing advanced video technology.➤ Collaborating with onsite vendors, while writing detailed structural estimates to capture extent of the damages.➤ Reviewing policy and deciding how coverage applies, as well as providing customers with detailed explanations.➤ Empathetically communicating with customers and helping them through the claim process in a fast, fair, easy manner.➤ Successfully negotiating claim settlements with customers in accordance with business unit standard methodologies.➤ Supporting Claim division goals of ensuring customer service industry leadership and delivered seamless claim service.

➤ Maintained 90% for onsite settlements from the 2nd through the 4th Quarters of '16, the highest percentage in the team.➤ Interpreted and determined policies, leases, by-laws, declarations, articles, contract coverages, and applied to all parties.➤ Investigated and estimated value of damaged homes for the most complex files, including displaced families.➤ Arranged appraisals, secured information, and completed large content valuations and evaluated total property loss.➤ Resolved complicated claims that involved multiple vendors, contractors, policyholders, public adjusters, and lawyers.➤ Effectively lead the team in handling both 1st and 3rd party claims under multiple policy types and endorsements.➤ Successfully managed property and casualty claim negotiations with insureds, claimants, attorneys, and public adjusters.➤ Proactively provided parties with claim process and status, as well as answered questions or redirected to other areas.➤ Identified complex issues, responded to customer inquiries, made appropriate decisions, and closed files as needed.

➤ Researched all viable options to provide members with medication, selecting the most cost-effective, beneficial option.➤ Communicated with members, Physicians, and insurance providers to coordinate dispensing and payment collection.➤ Completed manufacturer audits and special reporting/projects as requested by leadership, partners, and manufacturers.

➤ Investigated and estimated value of damaged homes, businesses, and recreational vehicles throughout Florida.➤ Confirmed coverage, determined liability, established damages, reported status, and negotiated settlements for cases.➤ Expertly adjusted all types of claims, which included determining and reporting on subrogation potential.➤ Represented the company from a public relations standpoint, while building and maintaining local vendor relationships.➤ Successfully reduced expenses for the company, and received recognition as a Top Performer on several initiatives.➤ Contributed to alternative payment options, increasing surveys and reviews to over 90% satisfied in '14 and '15.➤ Effectively provided customers with the highest quality, prompt service, while directly impacting management results.➤ Achieved highest electronic funds transfer usage in the section for 6 out of 7 Quarters for 14' to '15, at over 90%.➤ Estimated the cost of repair/replacement of damaged or stolen property and vehicles, and initiated sales of salvage.➤ Immediately reported theft, fraud, and arson losses as required to the State and various industry agencies.➤ Aided in training new hire and existing employees in use of estimating software and best practices for claim handling.

➤ Received recognition and was selected for the LEAD leadership program, and to analyzing existing claims practices.➤ Successfully recommended and implemented new strategies to increase productivity, while also reducing expenses.➤ Investigated and evaluated large losses to property and businesses due catastrophic events such as hurricanes.➤ Resolved claims due to tornadoes, hailstorms, back-up of sewer or drains, and any other weather-related events.➤ Efficiently completed damage assessments throughout the United States and Canada, traveling 90% of the time.➤ Inspected roofs along with tight spaces including attics, staircases, entries, and crawl spaces, while utilizing a ladder.➤ Determined coverage, damages, and liability, as well as negotiated and provided claim settlements to customers.➤ Provided excellent customer service and drove relationship building to meet the needs of the insured and Agents.