Senior Operations Manager/First Sergeant
Served as the operations manager that oversaw and managed day-to-day operations, enforced policies, and ensured a military unit's smooth functioning. Supervised operational activities, coordinated resources, and maintained organizational efficiency. Handling personnel matters, including assigning duties, conducting performance evaluations, and addressing personnel issues, involves leadership, mentoring, and resource management. Oversaw $50M in government equipment, facilities, and assets… Show more Served as the operations manager that oversaw and managed day-to-day operations, enforced policies, and ensured a military unit's smooth functioning. Supervised operational activities, coordinated resources, and maintained organizational efficiency. Handling personnel matters, including assigning duties, conducting performance evaluations, and addressing personnel issues, involves leadership, mentoring, and resource management. Oversaw $50M in government equipment, facilities, and assets, including logistical transfers, budget allocation, and procurement/acquisition of new supplies.- Developed standardized guidelines and streamlined communication processes to increase work efficiency by 15% and decreased average project duration by 14 days per quarter; programmatic modifications were adopted by senior leadership as a benchmark for future managers and serve as current organizational mandates.- Directed employee activities to achieve and maintain a highly productive workforce, and shared responsibility for employee relations for an organization of workers.- Evaluated new work requirements and identified required tasks and resources.- Assisted in implementing the process in subordinate organizations and resolved conflicts between operating units of the organization.- Developed and implemented training programs; evaluated instruction and performance outcomes; represented unit director at staff meetings at focal and corporate levels.- Managed all administrative matters for 160 employees, and up to 10 supervisors/instructors, including finance, evaluation reports, promotions, accountability, and awards, with 100% compliance with policies and procedures. Show less