Parrish Montgomery Email & Phone Number

• Utilize a deep understanding of business needs to effectively analyze and solve problems, translating them into clear and actionable application and operational requirements that meet stakeholder expectations.• Collaborate closely with clients to review and refine test plans, ensuring that business processes are comprehensively covered and that all system requirements are met. • Deliver comprehensive product management artifacts to facilitate effective project planning and execution, including requirements documents, use cases, user stories, and other key project deliverables. • Conduct ongoing monitoring and reporting activities to track project progress and performance across all lifecycle phases, from planning and design to testing, deployment, and beyond.• Proactively identify and address issues and risks, and provide regular updates to stakeholders to ensure transparency and alignment.

Kingstree, Sc

• Develops effective routing and transportation systems with 10 personnel to transport $15 million dollars’ worth of supplies.• Trained and managed the workload of 8 personnel in signal support systems.• Develops and monitors newly enlisted soldiers on standard procedures and proper protocol.• Manages complex tasks as assigned by governor and effectively complete missions.

Columbia, South Carolina

• Collaborate with clients, stakeholders, and team members to ensure deliverables are completed within the intended sprints and rollouts utilizing agile methodologies.• Schedule and facilitate workshops with clients.• Conduct requirements gathering and assess processes to provide the best business operations solution.• Participate in daily scrum meetings with technical team members.• Develop storycards/user stories for sprints during rollouts using Rally.• Focused on contingencies creating 15 base patterns / contingency inferences in a 2-week period.• Fix defects and conduct unit testing on Guidewire Software throughout the software development life cycle.• Implemented 700+ contingency jobs in UI in 3-week period.• Utilize Bitbucket and Jenkins tools to push codes and deploy builds for projects.• Assisted with the merge process which held around 1200 files to update/merge into the repository.• Translate and train technical team on best practices and development tools used within the client projects.• Completed multiple client assessments in a 6-week period, presenting hands-on demo and PowerPoint deck.

• Managed 25 accounts in Microsoft Office Admin. (Create/remove accounts, provide/revoke access to system, update permissions based on employee role).• Deploy new devices to employees such as laptops, servers, mobile phones, VOIP phones, tablets & desktops.• Keep all systems operational with minimal interruptions.• Implement new technology to enhance desk-top support, support of printer network, support of e-mail applications and connectivity issues.• Manage inventory of all technical devices within the organization.

Columbia, Sc

Kingstree, Sc

• Provide an exceptional experience through personalized interactions and software solutions.• Document what the customer called about, what I did to help, and how the issue was resolved.• Manage/retain customers and their accounts through user specific plans and upselling.• Take escalated calls to deescalate and provide a solution to conflict.