Responsible for information security and threat management for 1,000+ users, endpoints, and servers.Configure and maintain critical IT infrastructure including servers, firewalls, switches, and telephony.Troubleshoot and diagnose problems related to routing, switching, DNS, and other related protocols.Administer Windows Server and Cloud Infrastructure, including Azure, Microsoft 365, Exchange Online, Entra ID, and Microsoft Defender. Maintain and manage Backup & Disaster Recovery systems. Provide support for helpdesk escalations.

Guided consumer and B2B clients through a personalized technology buying experience and made recommendations based on professional assessment of their needs.

Managed all aspects of both operations and performance, such as: strategic growth sales goals, gross adds, NPS goal attainment, accessory sales quotas, inventory maintenance and control, cash management, churn mitigation, business audit engagement and preparedness, and sales performance accountability.