Senior Associate Lead
CurrentManage I-9 compliance operations in a nationally distributed, remote environment with a high volume of international travelers. Approximate annual volume of 17k new I-9s and reverifications. Project Management/Process Improvement: July 2022 - Present. Led end-to-end overhaul of existing operations while also standing up new support team. Changes to date, mostly focused around process automation and better use of system/reporting resources, have resulted in: - Coordinated 2… Show more Manage I-9 compliance operations in a nationally distributed, remote environment with a high volume of international travelers. Approximate annual volume of 17k new I-9s and reverifications. Project Management/Process Improvement: July 2022 - Present. Led end-to-end overhaul of existing operations while also standing up new support team. Changes to date, mostly focused around process automation and better use of system/reporting resources, have resulted in: - Coordinated 2 external audits to compare previous error rate with results following process improvement - Reduced error rate by 20% (currently less than 5% based on multiple third party audits) - Reduced weekly work hour requirement by 20% - Remedied 800+ deficient historical records - Produced 100+ pages of new SOPs, manuals, updated policies, and other deliverables - Introduced new security enhancements to prevent breach of highly sensitive dataVendor Management:Coordinate with vendors to ensure rapid resolution of system issues and plan for long term system enhancements. - Process automation between internal and external systems - Identify system deficiencies and ensure follow-through to resolution - Enhanced security protocols - Contract negotiation Show less