Lead Guide
CurrentProvides leadership to Guides by daily coaching; delivers exceptional customer service experiences and examples; effective communication; delivering a positive atmosphere that is productive, professional and pleasant.Implements and models customer service standards by ensuring unbeatable excellence in Bonobos standards; exemplifying an in-depth knowledge of the Bonobos product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.Creates long-term customer relationships by providing a personalized shopping experience; executing a digital client book driven by personal relationships that includes many aspects of the client's life including occupation, family and most important FIT (preferences on what the customer likes to wear and how they feel in the clothing); understanding completely how to meet the client needs and aspirations; and reviewing the customer shopping history to provide current and future recommendations.Develops client experience strategies and plans in-store initiatives to drive product engagement, customer experience, brand loyalty, conversion and sales by driving NPS culture and participating in community events.Manages and plans the execution and implementation of in-store visual merchandising by creating displays on the sales floor; ensuring a seamless seasonal flip or change of merchandise; providing product knowledge to teach Guides; and ensuring merchandise is appealing and easy to access.Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
