Audra Parrott Email and Phone Number

Facilitated 100+ customers with matters pertaining to credit card fraud, subsequently filing cases for fraud and providing credit on account, showcasing excellent analytical skills.Assisted with general account information, processed payments, and balanced transfers.Conducted thorough investigations to identify and analyze potential instances of credit card fraud, utilizing advanced fraud detection tools and techniques.Collaborated with internal teams, such as the fraud prevention department, to develop and implement strategies for preventing fraudulent activities and minimizing financial losses.Reviewed customer accounts and transactions to detect suspicious patterns or irregularities, taking immediate action to mitigate risks and protect the interests of both the bank and the customers.Communicated with customers regarding potential fraudulent activities on their credit cards, providing clear explanations, guidance, and support throughout the resolution process.Documented and maintained detailed records of fraud cases, including investigation findings, actions taken, and outcomes, ensuring compliance with regulatory requirements and internal policies.