Parsa Edraki, Cissp, Pmp, Mba Email & Phone Number

Sydney, New South Wales, Australia

- Responsible for client-facing projects which deliver remote implementations of Rimini's internally developed and commercial security products (Applications and Middleware security, Database Security and Security Monitoring products) and efficiently drive projects to successful on schedule delivery with quality deliverables.- Responsible for managing overall project delivery, milestones of applications and database security as well as security monitoring products implementation, delivery, and handover to the Managed service teams.- Proactively review and update policies, processes and procedures collaborating with the Security engineers and leaders.- Leading teams of highly technical engineers based in multiple geographies.- Scope, develop and maintain project plan, milestones, deliverables, with the focus on risk management from identification to the right response, embracing lessons learned and ensure adherence to company Project Management Standards and Software Development Lifecycle best practices.- Manage a high degree of change in a fast paced, complex, and demanding environment.- Provide expertise as needed to clients, Product Services team members, and with sales calls.

Sydney, New South Wales, Australia

Role Overview: Lead and maintain project-level oversight, managing exceptions related to timelines, milestones, and business transformation strategies. Lead negotiations with stakeholders in the scope of works (SOWs) pitch.Projects Snapshot: PCI-DSS Self-assessment and attestation – Gathered all the requirements and collaborated with relevant stakeholders providing work procedures, updating the security policies and procedures and evidence documentation on PCI-DSS compliance successfully for two consecutive year. Salesforce Marketing Cloud redesign – Managing internal stakeholders as well as the selected vendor for upgrading and redesigning SFMC Processes and Automations as well as implementation of Preference Centre and Interaction Studio. NetSuite & Stripe integration – Stakeholder engagement on delivering bug fixes and improvements on integration of Payments and CRM system as a requirement for PCI DSS compliance. CMS Migration – Requirement gathering, Planning, controlling the project, engagement of the stakeholders and executives on migrating and modernizing the CMS platform.Key Achievements: Implemented and maintained PCI-DSS compliance attestation and renewal process which increased over %85 gain of the requirements aligned with the security policies. Improved the Salesforce Marketing cloud module automation processes with the help of teams and external vendor.  Significantly reduced the platform integration issues by collaborating amongst the stakeholders Improved security policies and procedures by re-defining workflows and applying proper OLAs.

Sydney, New South Wales, Australia

Giving Consultation on:- Performance Monitoring and Management of services against contracted Organizational OKRs, Service Level Agreement metrics or KPIs.- Building and maintaining relationships with key stakeholders and client staff- Effective communication with clients and across organisational boundaries – from engineers through to senior managers – getting things done, make things happen.- Ensuring operations teams are aware of the scope of support services to be provided and have the required information in their possession.- Communication and transition management of changes to ensure awareness and preparedness of all stakeholders.- Building and producing accurate and timely Service and product roadmaps, recovery plans, risk mitigation plans, and implementation plans.- Management of vendors and suppliers, ensuring SLA commitments are Commercially backed off and that services received are at the required levels of performance and quality.- Ensuring Problems with Products/implementations are resolved. - Collaborating amongst operational managers and technical leads to contribute to the overall performance of the products and services.- Design, estimation, approval and implementation of Change Requests to the services.

Role Overview: Led, Supported and managed Projects and Customer Experience management providing high touch customer engagements by aligning and partnering with the customers across multiple stages including customer onboarding, training, and experience improvement in line with service level agreements, KPIs, contracts, specifications, and customer requirement. Duties:• Consulted with enterprise-level customers on their technical security needs and requirements and developed technical proposals based on the business strategies. (Acted as the customers’ advocate).• Supported the Security projects & products stage-gate review process, health checks and audits, providing recommendations for ongoing improvements. Ensured alignment of project & product interdependencies. • Developed and improved Security solutions processes and procedures across projects execution and product deliveries.• Managed expectations and resolved any issues with Vendors, Service Providers and Consultants.• Created, developed and presented monthly status and analytical reports for the management board.• Prioritised the features and requirements based on the company's strategies and long term plans.• Defined business outcomes and built a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to be achieved.Key Achievements: Reduced 30% + of costs in the BU by redefining Product delivery processes and improving team efficiency.  Increased customers' loyalty/satisfaction by 27% (reported by the VOC team based on yearly questionnaires). Improved product market share by working with sales director to develop product sales strategies.

Duties:• Provided suitable methodology and accompanying toolset to ensure efficient, and well governed project delivery ensuring best practices were adopted. Liaised with a range of stakeholders and provided guidance.• Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.• Organized customer trainings and closely monitor on-boarding progression to ensure the gaps are filled for better business practice and customer experience.• Provided ownership for relevant customer success processes across the business unit ensuring compliance with standards and practices to drive the uplift in capability to achieve maturity levels.• Directed the assessment, selection and management of suppliers, sub-consultants and contractors associated with the project or products requirements. • Prioritised the requirements across a suite of objectives and exercise sound judgment with the available data.• Ensured the Enterprise Solutions are optimized and aligned for the highest opportunities.Key Achievements: Successfully implemented and developed ITSM service management and customer relationship management within the network operation center as B2B customers' contact center. Increased service successes and customer retention by 21% as a result of delivering the requirements and improving customers’ knowledge and awareness of the delivered or available solutions and products. Deployed and supervised Secure by Design / Defense in Depth approach through the process of services and product designs, delivery and maintenance. Mitigated over 35% of the services overall risks and issues by creating and maintain a rick management framework from definition to service deliveries ensuring risk were identified and mitigated at an early stage and during the service maintenance. Effectively improved overall relationships with customers by growing adoption and maintaining satisfaction

Responsibilities: Managed and executed enterprise solutions for banks and Industrial organizations as well as mobile operator companies. Led negotiations with customers in the SOW pitch. Delivered 10+ Multi-Million$ projects on time and on budget. Organized weekly and status reports for the chief operations and BU manager. Conducted meetings with key stakeholders to ensure all the requirements were perceived and met on time and budget. Co-operated with different project teams to ensure the implementation of proper communications between them.Achievements: Delivered VSAT terminals, WL backhaul, Core Networks, as well as VoIP and secure VPN Connectivity for 30+ offshore oil rigs and platforms in IOOC project Coordinated the Implementation of VSAT GSM-Backhaul for over 200 BTSs and 3 BSCs in MTN project. Assisted the Project teams to Deploy VSAT HUB and Terminals, Secure VPN and VoIP networks Implementation for 800+ bank branches and Headquarters in EN-Bank, City Bank and Agriculture Bank projects.

Responsibilities: Supervised proper implementation of Service Management processes. Created procedures for financial transparency / facilitate the implementation of ISMS Processes. Communicated technical requirements for the operation teams. Implemented proper coordination between PMO, Tech teams, Sales/Marketing and Operations.Achievements: Established ITIL SLM practices and processes within the technical operation teams. Provided suitable OKRs within the operation teams and proper SLAs in the contracts with customers. Delivered 3 Multi-Million$ projects successfully.

Responsibilities: Ensure network operations are aligned with the strategic plans. Monitored infrastructure and customers’ network quality per the defined KPIs and SLAs. Managed 20+ network support and development team members.Achievements: Established a Tier-based NOC Team with different support and skill levels. Transformed the legacy network operations group to an organized and well-defined team with clear goals, KPI and procedures. Defined pro-active action plans for customers’ network support cases. Implemented Orion Solarwinds proactive and remedy based ticketing solution.

Responsibilities: Implemented required configuration on Cisco routers and switches to provide desired service within customers’ and company’s networks. Monitored and maintained the availability and security of the customers and network nodes and components. Provided daily/weekly Incident reports on issues and their resolutions. Maintaining and reviewing log reports.Achievements: Improved the network stability by implementing preventative maintenance action plans and upgrading support procedures. Re-organized the network design to be able to implement desired services for enterprise-level customers within the network.

Mba, Project Management

Bachelor Of Engineering - Be, Computer Software Engineering

Associate'S Degree, Computer Software Engineering