Parsa Parandi Email & Phone Number

Dorval, Quebec, Canada

• Troubleshoot/resolve escalated application incidents and problems; this includes acting as apoint of escalation for support problems and incidents that are not able to be resolved by the Help Desk• Act as subject matter expert on GPI, Jade, Tosca, Mozaïk, SSO and Fusion portals, and in-houseapplications• Work directly with IT and development teams on new implementations and various project work• Will be involved in implementation and post-implementation support of new applications, and end-usersupport website• Perform some QA testing based on issues reported by end-users• Participate in user requirement definition and analysis• Assist and work with users to find ways to utilize software and technology more effectively and securely

Dorval, Quebec, Canada

• Coordinate and troubleshoot IT services including systems, network, telephony, Audio/Visual conferencing.• Maintain the system wide antivirus solution Produce and manage computer images using Quest KACE Monitor, audit, report, and analyze the health of the networks.• Identify improvement opportunities and work with management to implement programs that enhance operations, client satisfaction, security, and overall usage of technology products and services.• Perform technical support functions via phone, remote connection, and deskside visits, as requiredEnsure that Infrastructure asset inventories are maintained, and records are kept up to date.• Install, maintain, examine and repair network cabling and test network connectivity to the end device if problems are reported.• Administer related servers including network database, monitoring, and phone system and perform system backups/recovery.

Montreal, Quebec, Canada

• Handle customer complaints, provide appropriate solutions and alternatives within the time 2021 - 2022 limits, and follow up to ensure the resolution. • Follow communication procedures, guidelines, and policies. • Generate sales leads.• The Assistant manager in the deli department.• In charge of receiving and placing orders and stocks.• Responsible for training newcomers

Montreal, Quebec, Canada

• Providing technical support: Assisting users with hardware and software issues• Installing and configuring computer systems: Setting up and configuring hardware, software, and peripherals• Assisting with network administration• Performing routine maintenance: software updates, system backups• Conducting hardware repairs: Diagnosing and repairing hardware failures or malfunctions

Diploma Of Education, Computer Science, Grade 11

Computer Science