As a researcher working with the U.S. Navy, I assisted in integrating cutting-edge technologies to enhance drone communication capabilities:- NLP Integration & AI Deployment: Integrating BERT (Bidirectional Encoder Representations from Transformers) for Natural Language Processing (NLP) to refine communication protocols in drone operations. Developing and deploying sophisticated machine learning algorithms to bolster system efficacy.- Testing & Model Validation: Conducting rigorous testing and validation of AI models to ensure optimal performance and dependability across various operational environments.- System Design & Implementation: Engineered a robust flight control system incorporating FPGA, FPAA, ESCs, and an onboard computer, designed for easy upgrades and maintenance.- Drone Engineering: Developing multiple drone systems, utilizing NLP for synchronized and efficient control, enabling enhanced coordination and operational capabilities.- Teamwork & Innovation: Working with a team of researchers and engineers, fostering an environment of innovation to push the boundaries of drone technology in communication and control systems.

Working as an IT intern at Keysight allowed me to expand my current abilities wirking in a fast-paced environment with large multi-discliplinary teams. - Engineered and deployed innovative remote actions and campaigns using Nexthink software to optimize systems operations across the enterprise.- Designed and maintained performance monitoring dashboards, facilitating critical data collection and analysis for systems optimization.- Led the automation of system processes for a network encompassing over 25,000 computers, enhancing system reliability and operational efficiency.- Collaborated with external contractors and hardware vendors to streamline systems updates and maintenance for Dell and HP computers.- Applied principles of Agile methodology to enhance systems development processes, improving team agility and project delivery timelines.

As a part-time IT Support Specialist at CSUS, I provide comprehensive technical support to faculty and staff, managing and maintaining critical network infrastructures across the campus. My responsibilities include:- Technical Support & Deployment: Offering daily IT support, resolving technical issues, and advising university personnel. Successfully deployed over 200 Windows and Mac systems across multiple buildings, utilizing tools such as Microsoft Deployment Toolkit, Symantec Ghost, Symantec Altiris, and KACE.- Network & Server Management: Administering network components such as managed switches, servers, and uninterruptible power supplies. Expert in installing and maintaining various hypervisors including Hyper-V, ESXi, and Proxmox in on-site and data center environments.- Security & Data Integrity: Collaborating with the University's Office of Information Security to enhance cybersecurity measures. Experienced in malware remediation, creating encrypted backups with Veeam, and performing vulnerability assessments using Qualys.- System Customization & Maintenance: Customizing and preparing Windows operating systems for deployment with Windows Deployment Center and Sysprep. Installed and upgraded Dell PowerEdge servers, significantly reducing downtime and enhancing network capabilities.- Active Directory & Power Supply Management: Managing a Windows-based Active Directory domain for user profile storage and access in managed computer labs. Installed and supervised APC uninterruptible power supply units to safeguard critical infrastructure.- Service Management: Efficiently handling support tickets via ServiceNow, ensuring timely resolution and user satisfaction.