Conduct long-range planning for the organization's facilities and services, implementing solutions and projects as approved by executives. Serves as a liaison with executives, departments heads, and other stakeholders to ensure that organizational goals are met. Drafts schedules for implementation of long-range plans and proposals, oversee daily workflows to ensure projects meet established timelines and budgets. Maintain ISO 9001 and 17025 compliance and adapt the existing QMS to meet the business's changing needs when necessary. Administering and adapting the company’s NetSuite environment for improved tracking of KPI’s and more effective management of projects.Key Accomplishments:• Implementation of Shepherd CMMS Service platform to improve Operations management•Implementation of NetSuite Project Management and expense reporting•Implementation of corporate case management system used to track and trend data needed to highlight opportunities for improvement

Oversight of North American operations specializing in the support and maintenance of ABSciex, Shimadzu, Waters TQD LC/MS systems, and a variety of Olympus and Mindray immunoassay analyzers. Management of local and Canadian based component repair, instrument refurbishment, and inventory warehouses responsible for support and delivery against the sales pipeline. Responsible for team building and management of culture to ensure effective cooperation and communication of team members across the U.S. and Canada. Responsible for identifying and implementing processes to improve operational efficiency and reduce operating costs.Key Accomplishments:•Implemented NetSuite KPI tracking resulting in significant improvement to various quality objectives•Implemented a centralized dispatching department resulting in improved oversight and a reduction in monthly travel expenses•Building a culture of accountability reduced wasted productivity and resulted in an overall decrease in employee overtime while maintaining high quality customer service

Managed all aspects of laboratory operations including 50 employees, budget administration, KPI tracking, and P&L management to ensure efficiency, maximized performance, and that employee development plans are implemented across the organization. Utilized Lean Management techniques to drive continuous improvement across all departments.Key Accomplishments:•Supported and executed strategic growth sales growth initiatives, doubling revenue in the first 5 years•Promoted cultural change and employee development focused on developing the next generation of leaders•Successfully acquired and integrated local competitors in a compressed timeframe while maintaining high quality customer service•Oversight of $1.25M facility renovation and expansion and remaining on budget

Managed all aspects of laboratory operations including 30+ employees. Conducted employee training and development, oversight of scientific instrument maintenance, operational measurement against established KPI’s, and identified and enacted improvement projects.Key Accomplishments:•Maintained OH state Drinking Water Certification•Provided recommendations for new revenue streams•Identified performance bottlenecks and recommended remediation measures to ownership

Preparation and analysis of environmental samples using approved EPA methodologies by GC, GC/MS, and ICP

Preparation and analysis of environmental samples using approved EPA methodologies by GC, GC/MS, and ICP