Responsible for providing technical support services to the company and its users, ensuring the proper functioning, compliance, and optimization of hardware and software systems, particularly in laboratory and scientific environments. Involving hands-on technical support, system installations, troubleshooting, and ensuring compliance with regulatory standards such as FDA 21 CFR Part 11.

Responsible for the day-to-day delivery of technology services to the company and its stakeholders through on premise and cloud environments. A coordination and facilitation point for organizing IT efforts as well as tracking and escalating issues related to a specific location. • Worked with Management in implementing the functional strategies and specific objectives, budgets/policies/procedures to support the functional technology infrastructure of the company.• Oversaw technical projects in alignment with the organizational goals.• Maintained company technical equipment, user information and provided onsite support to employees• Lead efforts to improve business applications and business technology processes.• Coordinated with infrastructure to provide high-quality support for new systems, projects, & upgrades.• Supporting web access & electronic messaging systems while maintaining a secure system environment.• Worked with management to develop hardware & software specifications for new & upgrades to existing systems.• Maintained financial budgets and presents proposals for business solutions projects to senior executives.• Researched new technology solutions and stays on top of technology trends.• Created an environment of strong team spirit, timely and effective communications, sense of urgency, high motivation to achieve short- and long-term goals. • Managed and administered employee processing including selection, hiring, promotion, and compensation and provide training on company and department policies systems and processes.

Roche Diagnostics is a diagnostic division of Hoffmann-La Roche which manufactures equipment and reagents for research and medical diagnostic applications. My involvement was with the Cobas m 511 featuring Bloodhound® technology. The Cobas m 511 combines a digital morphology analyzer, cell counter, and classifier into one streamlined instrument preparing, staining and analyzing microscopy blood slides. This instrument is a quantitative, automated analyzer with cell locating capability. Complete blood count (CBC), results, and cell images are presented for technologist review.• Advised on suitable hardware and software to meet company needs.• Managed and monitored network services for the medical device organization.• Customized systems and support with external vendors.• Reviewed control documents and made suggestions for improvements.• Performed standard operating procedures to support the organization. • Reviewed the security requirements of company data on the corporate network.• Addressed system concerns and troubleshoot hardware failures.

An industry-leading medical device company that was in the process of developing the world’s first hematology instrument, which combines a morphological analyzer, cell counter, and classifier that also makes and stains its own slides.• Diagnosed and troubleshoot failed media and solid-state storage devices.• Checked existing systems and suggest improvements.• Developed new systems and solutions to increase company efficiency.• Recommend equipment replacements, planned for upgrades, and handled purchases.• Analyzed user/customer needs and recommend appropriate hardware/software.• Applied technical solutions to strengthen instruments and projects.• Tested and peer-reviewed for technical accuracy, standards, and compliance with the design.

A founding employee of this small company that has leading experience in commercial, physical, and biological research. This outstanding experience has lead major companies in various medical fields to succeed. DVC involved unique employees who worked together to create hardware, software, and complex algorithms for automated cell analysis.• Helped develop manufacture, construct, install, and make specifications for medical devices and products.• Assisted with equipment and process troubleshooting for new hematology instruments.• Evaluated electrical products, components, and applications to ensure they meet specific algorithm requirements.• Conducted performance, reliability, and compliance testing• Developed and improved products using different components.

A medical technology company formally Cytyc Corporation primarily focused on women’s health; it sells medical devices for diagnostics, surgery, and medical imaging.

A leading provider of best-in-class medical technology that enables physicians and laboratories to improve patient lives throughout the world. The ThinPrep System is the most widely used method for cervical cancer screening in the United States.• Consulted for the development and testing of automated microscopy systems, first FDA approved liquid base PAP (Cervical Cancer detection and diagnosis), and assessment of reagent quality.

Abt Associates is an engine for social impact, fueled by caring, curiosity and cutting-edge research that moves people from vulnerability to security. At this position I worked supporting the help desk, with new system roll outs, network, security and backups.