In my current role, I design end-to-end technical solutions that meet specific business needs or solve a business problem. I also work as a technical consultant to provide expert technical advice to software or system solutions happening throughout the organization. • Maintained effective relationships and open communication with the software vendors, working to resolve complicated technical issues which improved system availability from 70% to 99%. • Assisted Managers and Directors with technical leadership, providing robust solutions to business problems, development of end-to-end solution design, estimation, resources, and project management.• Created and implemented technical architecture for simplifying existing solutions thus lowering monthly subscription, maintenance, and hardware costs.• Successfully implemented a solution which integrates SharePoint/MS Lists with On-Prem SQL Database through Office API’s.• Designed a cost-effective solution which publishes Power BI reports to user’s workspaces, saving a massive $80k+ a year.• Worked with Digital Marketing group and led the technical delivery of Google Analytics, Google Tag Manager, set up website tracking tags/pixels/events and • Created reporting dashboards in Google Data Studio for different audiences like Executives/Directors, Operations and Marketing.• Responsible for providing post-outage support by restoring system availability, analyzing server/client logs to find patterns, providing outage reports to manager.

As an Applications and Systems Specialist, my responsibility includes managing Caraniche’s enterprise healthcare system and other custom applications as well as analyzing requirements to develop new solutions. • Worked as a subject matter expert for any technical queries related to Caraniche’s enterprise healthcare system and provided 3rd level support to all the applications and systems integrations by resolving complicated technical issues in a timely manner.• Analysed requirements from Contact Centre team and worked with vendors to integrate Microsoft Dynamics 365 CRM with the healthcare system.• Led solution design and built a software program (called “Finance Center”) for finance department, which helps accountants raise invoices rapidly for clients based on their attendances. New solution resulted in saving a massive 10+ hours of admin time per week.• Responsible for the data migration from the legacy system and resolved any data structure conflicts by analyzing the XML files. • Suggested improvements in current business processes and actively participated in automating manual tasks/processes within the organisation to increase productivity.• Resolved complicated issues by finding bugs/errors in custom .NET applications and suggested further enhancements. • Worked closely with Business Analysts/Product Owners to estimate tasks and participated in daily stand-ups and sprint planning sessions, retrospectives at the end of sprint.• Worked closely with third party software vendors and infrastructure teams to implement customizations that support the growth of an enterprise system.• Generated reports from MS SQL database upon request from different business units, by writing SQL queries.• Lead the team in testing the changes in Test environment, release those changes in UAT environment for user testing and scheduled releases into Production.

As a Technical Analyst/Consultant, my responsibilities include meeting with stakeholders to analyse and document issues related to ERP system/custom applications, develop solutions to increase productivity and provide technical support and training to end users. • Designed and developed “SyncProgram” (using C#, SQL) to integrate SAP Business One and ConnectWise systems to keep invoice data in-sync all the time. This program is used by Finance department at month end to run Sync between systems as well as query the program for detailed invoice reports. • Designed “EZIDebit Sync” module within ERP system to upload Direct Debit invoices from ConnectWise system to EZIDebit (third party payment processing system) using API’s and Web Services.• Performed User Acceptance Testing (UAT) and developed test plans to be used in testing the software solution, to verify that requirements from clients are incorporated into system design.• Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in daily scrum stand-ups which assisted with prioritization of issues. • Analyzed, planned and designed service ticket integration application using (using C#, SQL) to synchronize service/project tickets between ConnectWise and Astea systems through APIs.• Worked closely with Product Owners, in an agile environment, to estimate tasks and participated in daily scrum stand up, sprint planning sessions and retrospectives. • Provided comprehensive support to all end users and stakeholders through training and documentation.• Guided the development team to break down complex user stories into simplified versions for execution. • Frequently travelled to head office in Sydney and gave technical trainings to internal clients as well as attended conferences like YOW! 2015, PuppetCamp to know the latest trends in technology.

As Systems Analyst, my responsibilities include maintaining Lanier’s existing information systems and infrastructure as well as analyzing requirements from different business units to identify and develop new systems which improves business efficiency and customer satisfaction.• Analysed requirements from service department and implemented business solution which produces important KPI reports and charts for all dealers from MS SQL database. New solution saved 2+ business days of work every quarter by eliminating the use of MS Power Point to create graphs/reports manually.• Helped IT department in automating the process of software deployment to end users by collaborating with Systems Engineers to create Microsoft Installer Package (MSI) and installing it through Kaseya cloud platform.• Collaborated with General Manager of Sales to understand the limitations of existing process and led analysis, solution design and testing of new automated process within Salesforce.com which completely eliminated manual work of call centre employees.• Documented technical specifications of important business processes by designing data/system flow and architecture diagrams.• Generated reports from MS SQL database upon request from various business units, by writing SQL queries.

As a Technical Admin, my responsibilities include designing basic websites, maintaining support department's databases and developing automated solutions to provide cost effective IT solutions and improve operations within an organization.• Redesigned Lanier Knowledge Centre (LKC) website using HTML and CSS.• Developed Case Management/Ticketing System in Salesforce.com, a solution that decrease costs and provide accurate picture of customer issues. Designed Workflows, Rules, Triggers, Email alerts/templates. Also designed dashboards and weekly/monthly reports.• Wrote program in Excel VBA to automate process of technician installs that can also generate charts and reports, results in minimum input and maximum output.• Designed and developed data oriented website in Asp.Net (C#) using Visual Studio 2010 to share information across departments, allowing employees to view and process information in more transparent manner.