Process Performance Administrator
CurrentHandling LGIM planned accountUnipath teamProvides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors. Helps others by answering questions and responding to requests.• Client Liaison: Ensure all data and process changes are captured by working closely with clients and account managers• PPM Schedule Management: Maintain accurate and complete PPM schedules on the Concerto system using Change Control processes.• Compliance and KPI Delivery: Meet Bellrock and client KPIs/SLAs for compliance, visit completion, and financial parameters.• Purchase Orders and Supplier Coordination: Raise POs, ensure suppliers have the correct information, and update systems with weekly house lists.• Certificate Auditing: Audit certificates, address failed certifications, and raise quotes for remedial works.• Urgent Client Response: Quickly address urgent client priorities, attend review meetings, and manage reporting.• Contractor Management: Proactively manage contractors to resolve non-compliance issues and maintain standards.• Issue Escalation: Escalate significant backlog and non-compliance issues.• Certification and Remedial Works: Ensure certifications meet legal standards and oversee the completion of remedial works.• Continuous Improvement: Embrace principles of continuous improvement and best practices.• Health and Safety Compliance: Adhere to all relevant statutory duties under the Health and Safety at Work Act.
