Parth Gadani Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Daily IT Support:Addressing and resolving daily IT-related issues raised by employees.• Operating System Management:Managing Windows machines and MacBooks.Performing computer wipes and reinstalling operating systems as needed.• IT Ticket Management:Utilizing Service Desk Plus for efficient IT ticket management.• Software Support:Providing support for various software including Adobe, Microsoft, Google applications, VPN, and Virtual Machines.• Meeting Room Support:Assisting with Zoom meeting room setups and support.Providing support for conference rooms.• Active Directory Management:Managing and maintaining Active Directory.• Networking:Handling networking issues and ensuring connectivity.• User and Group Management in Azure:Managing user accounts and group memberships in Azure.• Google Workspace Support:Providing support for Google Workspace, including Google Drive and other related services.• Printer Setup:Configuring and setting up printers.

Toronto, Ontario, Canada

● Monitoring ticket queue and analyze the relevant resolution group ticketing system● Responding and resolving L1 tickets request/ incident.● Troubleshooting and Installing Software and VPN for agents that work from home.● Providing On-call, E-mail, Remote (Log me In) and in person support to end user regarding IT support process.● Solving Stores Concern on Daily Basis and handling over 120 calls per shift by coordinating sales, processing orders andservice accuracy with focus on customer satisfaction and retaining lost customers.● Managing and maintaining customer’s complaints and orders.

Mira Bhayandar, Maharashtra, India

● Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others● Record, track, and document the request/problem-solving process and actions taken.● Respond to all queries via email/phone for all associates seeking assistance.● Speaking with end user to quickly get to the root of the problem.● Tier 1 point of contact, provide IT support for the in-house and remote users across the country, and recognize when to escalate to Tier 2 team.

Mumbai Area, India

• Implemented regular updates and improvements to the Company's website, ensuring it was always current and engaging for customers.• Designed and developed software applications using C# and .NET frameworks, delivering high-quality solutions that met business requirements.• Utilized debugging and troubleshooting techniques to identify and resolve software issues, improving application performance and stability.• Maintained technical documentation, including design specifications, test plans, and user manuals, to ensure that all software solutions were well-documented and easy to use.• Provided regular budget and progress reports to management, ensuring that all work was completed on time, within budget, and to the required quality standards.• Maintained the Company's large database, updating it in line with management's requirements and ensuring that data was accurate, reliable, and secure.• Developed and implemented systems and procedures designed to improve the efficiency and effectiveness of administrative work, reducing errors, and increasing productivity.• Created a Work Breakdown Structure (WBS) to provide a clear understanding of the work required to successfully deliver each project.• Participated in code and design reviews, ensuring that software solutions were of high quality, met coding standards, and aligned with the Company's best practices.

Graduate Certificate, Information Technology Project Management, A

Graduate Certificate, Business Analytics, A+

Bachelor Of Science - Bs, Information Technology

Higher Secondary Certificate, Science