Parth Gadani Email & Phone Number

Toronto, Ontario, Canada

• Daily IT Support:Addressing and resolving daily IT-related issues raised by employees.
• Operating System Management:Managing Windows machines and MacBooks.Performing computer wipes and reinstalling operating systems as needed.
• IT Ticket Management:Utilizing Service Desk Plus for efficient IT ticket management.
• Software Support:Providing support for various software including Adobe, Microsoft, Google applications, VPN, and Virtual Machines.
• Meeting Room Support:Assisting with Zoom meeting room setups and support.Providing support for conference rooms.
• Active Directory Management:Managing and maintaining Active Directory.

Toronto, Ontario, Canada

• Monitoring ticket queue and analyze the relevant resolution group ticketing system
• Responding and resolving L1 tickets request/ incident.
• Troubleshooting and Installing Software and VPN for agents that work from home.
• Providing On-call, E-mail, Remote (Log me In) and in person support to end user regarding IT support process.
• Solving Stores Concern on Daily Basis and handling over 120 calls per shift by coordinating sales, processing orders andservice accuracy with focus on customer satisfaction and retaining lost customers.
• Managing and maintaining customer’s complaints and orders.

Mira Bhayandar, Maharashtra, India

• Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications.
• Record, track, and document the request/problem-solving process and actions taken.
• Respond to all queries via email/phone for all associates seeking assistance.
• Speaking with end user to quickly get to the root of the problem.
• Tier 1 point of contact, provide IT support for the in-house and remote users across the country, and recognize when to escalate to Tier 2 team.

Mumbai Area, India

• Implemented regular updates and improvements to the Company's website, ensuring it was always current and engaging for customers.
• Designed and developed software applications using C# and.NET frameworks, delivering high-quality solutions that met business requirements.
• Utilized debugging and troubleshooting techniques to identify and resolve software issues, improving application performance and stability.
• Maintained technical documentation, including design specifications, test plans, and user manuals, to ensure that all software solutions were well-documented and easy to use.
• Provided regular budget and progress reports to management, ensuring that all work was completed on time, within budget, and to the required quality standards.
• Maintained the Company's large database, updating it in line with management's requirements and ensuring that data was accurate, reliable, and secure.

Graduate Certificate, Information Technology Project Management, A

Graduate Certificate, Business Analytics, A+

Bachelor Of Science - Bs, Information Technology

Higher Secondary Certificate, Science