Leading core KYC projects and core capabilities.

Aligned with a leading FinTech Product having presence in over 200 countries. Majorly working on KYC process simplification, improvement and user experience.Projects:1. Enhanced KYC Process: Launched an enhanced KYC process for a country in APAC region. Moved to an OCR based approach from a manual approach. Improved KYC verification rate by 5%.2. New Vendor integration: Integrated a new vendor for a country in APAC region. 4X increment in KYC verified #customers. Robust backlog and plan for enhancement. Data analytics to track performance at every stage and evaluate enhancements.3. Account based model: Led the efforts to ensure regulatory requirements are executed. Proactive approach to solve roadblocks and ensure maximum impact with minimal efforts. Drove for a balanced solution between engg., UX, Compliance with a plan for enhancements. Timely resolutions for Sanctions, Interdictions and PEP based rules in collaboration with leadership.

Owning end to end product modules. Leading the conceptualization, UX, Design and dev efforts for new to the world product features.Implementing data informed approach from scratch.

Retention Strategy and Advanced Marketing Automation: Using Agile FrameworkDay to day tasks: Partnering with Leadership – Roadmap Creation, Requirement gathering, Story writing (JIRA), Backlog ticket Grooming with IT, Prioritization, Enabling Analytics and Tracking. Led multiple problem solving sessions to brainstorm and ideate with various groups.

Led multiple projects from conception to execution. Integrated a third party tool in the Gartner ecosystem. Managed a team of 5-6 associates for Ops delivery and process improvements which were then implemented across the department.

Analytics and web content management Basic data analytics on content performance and component performance. Managing the stakeholder requests by using prioritizing techniques. Ensuring timely delivery of quality approved content. Data driven approach and insight sharing for better content placement on website.

Web Content Publishing Ensuring quality deliverables in stipulated time. Communicating the status to stakeholders effectively.