Parth Marfatia Email & Phone Number

IT Operations Manager,IT Infrastructure Head, IT Service Delivery.Handling Team of 50 to 60 L1 to L3 Engineers and SME from both the Domains (Network & Servers)IT operations, including infrastructure management, network administration, systems monitoring, and service desk support, ensuring the availability, performance, and security of IT systems.Network Project Execution: - SDWAN Implementation for 20 + locations globally Server Project Execution: - Server Migration to cloud Infrastructure and Optimization Creating Operations MOR and JMC deck to Marico Management monthly and quarterly and discuss the trend analysis. Creating SOPs for all task and project work and request as per client requirementsMaintaining daily Operations team of servers and networks 24*7 availability and try to reduce least SLA in tickets Handling and representing entire Infra Management for client Marico Managed enterprise-level IT systems, including servers, storage, virtualization, and cloud infrastructure, to ensure optimal performance and reliability.IT Operations Manager with a proven track record of driving operational excellence, optimizing IT infrastructure, and leading high-performing teams.Maintaining IT Network and servers Assets inventory with renewals with core teamHandling both the IT domains together along with project team Ensuring that incidents are properly documented, root cause analysis is performed, and preventive measures are implemented to prevent future incidents. Managing changes to IT systems and infrastructure following best practices and change management guidelinesTrained and mentored IT staff, resulting in a 25% increase in team productivity and taking interviews.Maintaining tickets analysis and maintaining P1 tickets monthly and quarterly along with root causes and documentation.Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure the requirement is accomplished with given timelines.

Listed skills include Ccnp Certified, Ccna, Eigrp, Open Shortest Path First, and 6 others.