Consultant
CurrentCo-leading migration of data and configuration to provide solutions for projects focusing on upgrading an older version of CCB application into new Oracle Cloud Service applications. Test and optimize data extraction processes to ensure efficiency and reliability. Validate migration results thoroughly to ensure data and configuration integrity and consistency. Engage with clients to review migration outcomes, troubleshoot issues, and provide timely solutions to potential roadblocks.Understanding existing client processes in Oracle’s Customer Care & Billing (CCB) & Customer Cloud Service (CCS) applications, determine future state goals and identifying the gaps in functionality that must be addressed. Gain a deep understanding of the existing client processes in Oracle's Customer Care & Billing application. Assist clients in adapting to the new batch scheduling system by understanding existing batch scheduling processes and configuring the new system accordingly.Supporting deployment and go-live activities associated with Customer Cloud Service (CCS) related processes. Collaborate with Oracle to report, track, and resolve problems within the Oracle Utilities CCBCS application, creating and reviewing service requests as needed. Prepare and document the data migration plan, conduct mock data migration runs to optimize timing, and recommend efficiency enhancements. Provide crucial support during project go-live activities by executing data migration tasks and ensuring a successful transition.Leading training activities related to functional area of expertise. Review and improve existing training materials of area of expertise. Provide training and guidance to end-users, ensuring a thorough understanding of functional areas.
