• Directed a System Testing team of 7, managing QA workflows for BlueJeans' Video Conferencing solutions.• Developed and implemented personalized development plans for team members, significantly enhancing skill sets and performance.• Executed performance reviews and one-on-one sessions to foster team effectiveness and individual career growth.• Oversaw test planning, case authoring, manual/automated testing, and bug reporting, utilizing TestRail and Jira.• Analyzed… Show more • Directed a System Testing team of 7, managing QA workflows for BlueJeans' Video Conferencing solutions.• Developed and implemented personalized development plans for team members, significantly enhancing skill sets and performance.• Executed performance reviews and one-on-one sessions to foster team effectiveness and individual career growth.• Oversaw test planning, case authoring, manual/automated testing, and bug reporting, utilizing TestRail and Jira.• Analyzed customer-reported issues, creating Escaped Defects Analysis reports to evolve regression cases and maintain a Defect Escape Ratio below 5% annually. Show less

• Spearheaded the establishment of the System Test team, emphasizing user experience across mobile (iOS and Android), desktop (Windows & Mac, Web SDK), achieving 90% product coverage.• Led Performance and Resiliency testing to improve microservices' stability and scalability under various conditions, boosting system reliability.• Oversaw test planning, case authoring, manual/automated testing, and bug reporting, utilizing TestRail and Jira.• Designed and maintained an Automation… Show more • Spearheaded the establishment of the System Test team, emphasizing user experience across mobile (iOS and Android), desktop (Windows & Mac, Web SDK), achieving 90% product coverage.• Led Performance and Resiliency testing to improve microservices' stability and scalability under various conditions, boosting system reliability.• Oversaw test planning, case authoring, manual/automated testing, and bug reporting, utilizing TestRail and Jira.• Designed and maintained an Automation Framework for Web, Mobile, and Desktop applications using Selenium, Appium, and Cucumber BDD, ensuring over 75% automation coverage annually.• Set QA benchmarks with a 95% pass rate, zero blockers, and comprehensive documentation for minor issues.• Maintained the Kubernetes cluster on Staging environment with regular upgrades to services. Utilized the K8S hands-on experience to perform Resiliency testing of micro-services under test.• Simulated customer environments (Proxies, VPNs, Firewalls) to refine testing strategies.• Utilized BrowserStack and AWS to enhance test infrastructure, cutting testing cycle times by 40%. Show less

• Spearheaded the System Testing team, leading initiatives for Mitel's IP-PBX solutions on premise, enhancing product reliability and performance.• Pioneered the establishment of the MiVO400 IP-PBX System testing team, laying the groundwork for its methodologies and testing protocols.• Orchestrated comprehensive test strategies, including planning, case authoring, and the execution of both manual and automated tests, alongside meticulous bug reporting to ensure software excellence.•… Show more • Spearheaded the System Testing team, leading initiatives for Mitel's IP-PBX solutions on premise, enhancing product reliability and performance.• Pioneered the establishment of the MiVO400 IP-PBX System testing team, laying the groundwork for its methodologies and testing protocols.• Orchestrated comprehensive test strategies, including planning, case authoring, and the execution of both manual and automated tests, alongside meticulous bug reporting to ensure software excellence.• Developed and facilitated training programs for team members on SIP and SDP protocols, significantly boosting the team's competency and efficiency in conducting System tests. Show less

Played a pivotal role as a member of Motorola’s iDEN System test and Load and Stress teams, contributing to the resilience androbustness of telecommunications solutions.Led the charge in test planning, case authoring, and the seamless execution of both manual and automated tests, coupled with rigorousbug reporting to uphold high standards of software quality.Oversaw the maintenance and enhancement of Load and Stress frameworks for iDEN’s DAP, iGW, and iHLR products, ensuring… Show more Played a pivotal role as a member of Motorola’s iDEN System test and Load and Stress teams, contributing to the resilience androbustness of telecommunications solutions.Led the charge in test planning, case authoring, and the seamless execution of both manual and automated tests, coupled with rigorousbug reporting to uphold high standards of software quality.Oversaw the maintenance and enhancement of Load and Stress frameworks for iDEN’s DAP, iGW, and iHLR products, ensuring optimalperformance and reliability. Show less