Parth Thummar Email & Phone Number

Oakville, Ontario, Canada

• Provided customers with tailored wireless solutions through detailed presentation of products and services including cell phone service plans, device hardware upgrades, device protection, and Fido Mastercard• Listen thoughtfully, empathetically, & responding appropriately to know the customer and their needs• Exceeded quarterly device protection and Mastercard sales projections by 30-40% through strategic customer relationship building and illustrating the value provided by each service• Assisted customers to help understand differences in mobile hardware options as well as wireless plans to ensure they are able to make informed decision with their purchases

Oakville, Ontario, Canada

• Provide strategic corporate oversight to the Sheridan Student Union Inc. while overseeing and managing SSU President• Advocate for a better student life on behalf of over 25,000 Sheridan students ensuring that the best interest of every student is always at the center of every decision that is made at Sheridan• Develop the long-term strategic vision for the SSU primarily focused to enhance the student experience

• In depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, and Integrations• Designed and implemented business solutions on the ServiceNow ITSM platform by collaborating with multiple development teams on system changes and new applications to ensure optimal performance• Worked on developing a Mobile application to enhance the user experience for the frontend IT teams.• Build, test and deploy solutions as per the approved business requirements by using client side and server-side scripting (JavaScript) to create business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer workflows, UI Pages, UI Action, Widgets and Notifications• Documented business processes, functional requirements and conducted information flow analysis

• Conducted multiple workshops for students utilizing leadership and mentorship skills involving topics such as mental health and effective studying techniques to equip students with vital skills for academic success• Successfully mentored 30+ students by providing academic resource information to facilitate a smooth online learning

Oakville, Ontario, Canada

>Provide strategic corporate oversight to the Sheridan Student Union Inc.>Advocate for a better student life on behalf of over 25000 Sheridan students.>Oversee and manage the SSU President.>Review and evaluate current and future opportunities to enhance the student experience.>Develop the long term strategic vision for the SSU.

Toronto, Ontario, Canada

> Greeted customers on call to ascertain what each customer wanted or needed. Answeredproduct questions with up-to-date knowledge of sales and store promotions.> Described product to customers and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and match them with the best products or services.> Expert in training individuals and groups the features and benefits of our entire line of products,to maximize their overall experience with the Apple ecosystem.> Actively pursued personal learning and development opportunities, while working with management to share best practices for sales and customer service with other team members to help improve the store's efficiency.

Sheridan College