• Build and maintain relationships with new and existing customers.• Manage service operations for premium clients, ensuring timely and effective issue resolution.• Create and share quotations and proforma invoices tailored to customer requirements.• Negotiate prices with customers to secure orders.• Follow up on outstanding payments to ensure timely receipt.• Coordinate with clients to obtain technical and commercial approvals in a timely manner.

• Working as a back-office executive focusing on AMC quotations for branch revenue.• Negotiated prices with customers.• Managed billing through SAP.

• Maintained accurate records of stockroom receipts, records, and withdrawals.• Received, unloaded, and shelved supplies.• Performed stock-related duties including old spare parts return, new spare parts ordering, packing, pricing, and labeling.• Trained other service canters about CRM, both physically and remotely.• Managed back-office work through CRM and field engineering tasks.

• Handled tickets for premium clients and maintained TAT for 24 hours.• Managed branch parameters such as RT, DT, AMC, and authorized service center performance.• Assist in troubleshooting and resolving technical issues under the guidance of senior professionals.• Managed back-office work through CRM and field engineering tasks.• Supervised technician teams and their work through CRM.

• Operated CNC machines.• Managed spot gun operations and welding tasks.• Conducted quality checks to ensure product standards