Partha Sarathi Bhowmick Email and Phone Number

Training/Quality Coordinator: Joined as Quality Coach for Third Party Collection Process, promoted to Sr. Quality Coach and then to Quality Coordinator. Responsibilities include overseeing the overall Quality and Compliance of the process, providing feed back to individuals and Operations as a team; maintaining updates and ensuring that they are implemented accordingly; initiating extra coaching and mentoring session for individual who need improvement; keeping Operations updated with areas of Opportunity and concerns for the betterment of the process. American Express and Chase Certified. Worked with different types of debts like Credit Cards, Student Loan, Auto Loan, Pay Day Loan, Medical BillsTraining: Assist the training department from time to time by conducting classroom process training ensuring that the new recruits are aware and well versed with the requirement of the process and aware of the compliance factors. OJT: assisting new recruits with Talk Offs, guiding them on the OJT floor with call flow.Moved to MSO (Multiple Service Operator), US Inbound Sales Process as Quality coordinator (May 2014)

CSA (sales (UK)/collections (US)) Trainer for 3rd party collections – 3 monthsAwarded the ‘Best Trainer for the Quarter'

Counseled and guided new recruits and helped them choose the right option.

Responsibility included promoting University of Washington’s online educational package in the Universities all over Maharashtra

Joined as Sales Executive promoted to Sr. Marketing Executive during the span, for Foundry Chemicals Department. Responsible for achieving the sales target, trouble shooting,handling client relationship and Observing the Market Trend and accordingly Improvising the strategy over Maharashtra, MP and Bihar.