Parthajit Kumar Bhadra Email & Phone Number

• Ensuring client satisfaction by collaborating closely with operational teams to resolve service issues. • Played a crucial role in onboarding clients, designing their certification journey, and maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.• Organizing and oversaw assignments to drive operational excellence and worked closely with decision-makers to exhaust their unearned revenues. • Conducted quarterly… Show more • Ensuring client satisfaction by collaborating closely with operational teams to resolve service issues. • Played a crucial role in onboarding clients, designing their certification journey, and maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.• Organizing and oversaw assignments to drive operational excellence and worked closely with decision-makers to exhaust their unearned revenues. • Conducted quarterly meetings with the organization's training department to discuss quarterly business reviews and future training plans.• successfully managed customer concerns and promoted loyalty based on my industry expertise, customer service skills, and analytical nature. • Maintain constant communication with learners to discuss positive and negative feedback and work closely with the operations team to process TDRs (Ticketing Dispute Resolutions) promptly. Show less

Kolkata, West Bengal, India

• 24by7 Publishing are among one of the best publishing houses in the country. • Provides a platform for debut authors to showcase their writings through books. • Ensure the retention and growth of our most valuable customers by understanding their needs and assisting them. • Provided a bridge between the company and the client. • Established a road map for onboarding new clients. • Maintained a close eye on the business development team and providing them with all the… Show more • 24by7 Publishing are among one of the best publishing houses in the country. • Provides a platform for debut authors to showcase their writings through books. • Ensure the retention and growth of our most valuable customers by understanding their needs and assisting them. • Provided a bridge between the company and the client. • Established a road map for onboarding new clients. • Maintained a close eye on the business development team and providing them with all the support they need. • Provided upselling points to BDEs during training. Recruiting and training new employees. Show less

Bangalore

• Involved in team management, client relations, inventory management, audit, and business development.• Provided monthly operational reports to management. • Achieved service excellence standards by educating the operations team on best practices, company policies, and company policies. • Managed operations team to ensure excellent customer service and operational excellence. Involved in coordinating different operational issues and promotional activities with the Managing… Show more • Involved in team management, client relations, inventory management, audit, and business development.• Provided monthly operational reports to management. • Achieved service excellence standards by educating the operations team on best practices, company policies, and company policies. • Managed operations team to ensure excellent customer service and operational excellence. Involved in coordinating different operational issues and promotional activities with the Managing Directors. Facilitated daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication. Show less

Bangalore

• Established targets, set escalation levels, and allocated leads.• Delineated and integrated roles, responsibilities, and processes for business teams and data management organizations. • Resolved business development challenges and customer concerns proactively. • Develop strategies and tactics for forward planning to achieve key objectives. • Generating new revenue for the company and improving bottom-line profits by identifying and pursuing valuable business opportunities.

Bangalore

• Oversee various aspects of the business, including Shift Management, Team Management, Inventory Management, Client Management, and Audits.• coordinate shifts and breaks with team members to adhere to state requirements.• Responsible for training and mentoring new employees, helping them to understand their roles and responsibilities and maximize their performance.• Ensure that all employees are working productively and are focused on meeting the needs of the business and our… Show more • Oversee various aspects of the business, including Shift Management, Team Management, Inventory Management, Client Management, and Audits.• coordinate shifts and breaks with team members to adhere to state requirements.• Responsible for training and mentoring new employees, helping them to understand their roles and responsibilities and maximize their performance.• Ensure that all employees are working productively and are focused on meeting the needs of the business and our customers. Show less

Bangalore

• Responsible for receiving and processing stock into our inventory management system.• Management of inventory, management of teams, and management of clients.• Frequently updated inventory lists by conducting regular stock takes, ordering low-stock items, and ordering low-stock items. • Resolved issues to increase customer satisfaction.

Bachelor Of Arts - Ba, Hospitality Management

Education record