Parthajit Kumar Bhadra Email & Phone Number

• Ensuring client satisfaction by collaborating closely with operational teams to resolve service issues.
• Played a crucial role in onboarding clients, designing their certification journey, and maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Organizing and oversaw assignments to drive operational excellence and worked closely with decision-makers to exhaust their unearned revenues.
• Conducted quarterly… Show more
• Conducted quarterly meetings with the organization's training department to discuss quarterly business reviews and future training plans.
• successfully managed customer concerns and promoted loyalty based on my industry expertise, customer service skills, and analytical nature.

Kolkata, West Bengal, India

• 24by7 Publishing are among one of the best publishing houses in the country.
• Provides a platform for debut authors to showcase their writings through books.
• Ensure the retention and growth of our most valuable customers by understanding their needs and assisting them.
• Provided a bridge between the company and the client.
• Established a road map for onboarding new clients.
• Maintained a close eye on the business development team and providing them with all the… Show more

Bangalore

• Involved in team management, client relations, inventory management, audit, and business development.
• Provided monthly operational reports to management.
• Achieved service excellence standards by educating the operations team on best practices, company policies, and company policies.
• Managed operations team to ensure excellent customer service and operational excellence. Involved in coordinating different operational issues and promotional activities with the Managing… Show more
• Managed operations team to ensure excellent customer service and operational excellence. Involved in coordinating different operational issues and promotional activities with the Managing Directors. Facilitated daily.

Bangalore

• Established targets, set escalation levels, and allocated leads.
• Delineated and integrated roles, responsibilities, and processes for business teams and data management organizations.
• Resolved business development challenges and customer concerns proactively.
• Develop strategies and tactics for forward planning to achieve key objectives.
• Generating new revenue for the company and improving bottom-line profits by identifying and pursuing valuable business opportunities.

Bangalore

• Oversee various aspects of the business, including Shift Management, Team Management, Inventory Management, Client Management, and Audits.
• coordinate shifts and breaks with team members to adhere to state requirements.
• Responsible for training and mentoring new employees, helping them to understand their roles and responsibilities and maximize their performance.
• Ensure that all employees are working productively and are focused on meeting the needs of the business and our… Show more
• Ensure that all employees are working productively and are focused on meeting the needs of the business and our customers. Show less

Bangalore

• Responsible for receiving and processing stock into our inventory management system.
• Management of inventory, management of teams, and management of clients.
• Frequently updated inventory lists by conducting regular stock takes, ordering low-stock items, and ordering low-stock items.
• Resolved issues to increase customer satisfaction.

Bachelor Of Arts - Ba, Hospitality Management

Education record