I have an extensive 15+ years experience in varied environments with specific focus on ITES sector. On the functional side, I have the knowledge of service industry and a complete exposure to the operational and human resource management of a process (both Call Center and Transaction Processing). I have handled Insurance, Tech Support and Telecom Domain.Rich experience in managing multiple business processes / revenue expansion (P&L) activities with key focus on top & bottom line profitability in BPO Sector. Proficient in handling Business Continuity Planning & managing P&L by enhancing productivity and attaining assigned SLAsWith my strong business analysis and client interfacing skills, keen process orientation, and the extensive experience of handling multiple projects and managing big teams, I aspire to move into a role that involves heading and managing a business process.Specialties: Core expertise includes Operations Excellence,People Management,Handling large teams, Business Development & Customer relations including impeccable client interactions