•Collaborate with potential customers to develop customized WhatsApp communication strategies and implementation plans•Conduct in-depth discovery sessions to identify critical business objectives and technological requirements•Provide expert guidance on WhatsApp API-related solutions, including WATI application, chatbots, analytics, automations, and integrations•Partner with sales teams to formulate compelling sales strategies and value propositions•Guide customers through the entire sales cycle, ensuring a smooth and efficient experience•Collaborate with product teams to incorporate customer feedback into product development and roadmap planning•Monitor and respond promptly to customer inquiries via WhatsApp chat and email, adhering to established SLAs

•Helped clients with integration and deployment of their Ads•Worked with diverse technologies such as different MMPs and ECPs • Worked with APls >M•Worked on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly•Provided guidance on best practices when implementing new technology solutions.•Provided technical support in root cause failure analysis for significant production issuesand investigations.•Offered technical assistance to clients to facilitate seamless installations and updates.

I collaborate closely with cross-functional teams, including designers, back-end developers, and stakeholders, to gather requirements, define technical strategies, and deliver solutions that exceed expectations.

Started as a Solutions Engineer Intern at Whatfix.