Parth Parmar Email & Phone Number

Toronto, Canada Area

• Providing 24/7/365 technical support to Capital Market users globally. Handling inquiries via emails, calls, chat, and in-person interactions, ensuring rapid response and minimizing downtime.• Diagnosing and resolving technical issues to ensure seamless technical operations. Utilizing ITIL/ITSM methodologies (ServiceNow and JIRA) for incident response and managing workflows.• Performing application installation and management using MS SCCM and manual methods. Identify and resolve functionality issues, resulting in a reduction in service requests.• Administer user access, account management, policy configuration using RSAT, Active Directory, and RSA Admin, ensuring secure provisioning.• Managing hardware assets such as desktops, laptops, and mobiles using tools like SCCM, Intune, and AirWatch. Executing procurement, imaging, configuration, testing, and deployments.• Utilizing performance monitoring tools like SysTrack to analyze and optimize system reliability by detecting and addressing issues proactively.• Configure and troubleshoot networking components, including wireless and wired networks, TCP/IP, Proxy, VPNs, DNS, and firewalls ensuring seamless and secure connectivity.• Managing and configuring Virtual Desktop Infrastructure (VDI) using Citrix Director and vSphere, ensuring optimal performance and reducing service interruptions.• Testing hardware and software for functionality and performance. Collaborate with cross-functional teams to conduct testing, disaster recovery and validations in UAT and Production environment.• Participate in hardware moves, rollouts, migrations, upgrade tasks, major changes, projects, enhancing system resilience and operational reliability.• Create technical documents and user guides to enhance team efficiency and facilitate effective knowledge sharing. Deliver training sessions to new recruits.

Windsor, Ontario, Canada

• Worked under the direct supervision of an ASQ Certified Calibration Technician, performing calibration services, dimensional inspections, and repairs for a broad range of instruments.• Assisted in the manufacturing and calibration of industrial thermocouples and Resistance Temperature Detectors (RTDs), conducting rigorous testing and adjustments to guarantee high levels of accuracy and reliability in extreme environmental conditions.• Conducted testing of industrial sensors and instruments in controlled laboratory environments to validate performance across specified ranges. Assisted in setting up test environments for thermal, electrical, and environmental simulations to ensure instruments function under real-world conditions.• Maintained thorough documentation of calibration processes, test results, adjustments made, and final instrument certifications. Provided detailed reports on instrument accuracy, measurement uncertainty, and calibration traceability to management and clients.• Monitored calibration intervals and maintained an organized system for tracking the calibration status of all instruments in use. Coordinated with management to schedule recalibration services to prevent operational downtime.• Worked with cross-functional teams to integrate calibration data into broader quality assurance systems, contributing to continuous improvement initiatives and compliance with regulatory standards.

Ahmedabad, Gujarat, India

• Conducted rigorous inspections and tests on elevator components, assemblies, programming and systems during manufacturing and post-installation phases for functionality, safety, and durability.• Developed and implemented automated and manual testing processes to ensure adherence to company quality standards and industry regulations.• Prepared detailed documentation for all quality testing processes, findings, and corrective actions. And, maintained records of product inspection and testing, ensuring traceability and audit readiness.• Analyzed testing results and identify areas for product and process improvements to reduce defects and enhance system reliability. • Collaborate with product development, manufacturing, and field service teams to ensure seamless integration of QA standards at every stage.• Supported field service teams in troubleshooting quality-related issues for installed elevators, analyzing root causes, and implementing corrective measures.

Master Of Engineering - Meng, Electrical And Computer Engineering

Completed a master’s degree focusing on 9 advanced subjects, including Engineering Project Management, Microelectromechanical Systems.

Bachelor Of Technology, Electrical And Electronics Engineering, First Class With Distinction

Completed a four-year bachelor’s degree in engineering, covering 44 subjects and 26 labs, with hands-on experience averaging 12 hours per.

Higher Secondary Education (H.S.C.), Science (Physics, Chemistry, Maths)