Parth Ganatra Email & Phone Number

Mumbai Area, India

Greater Philadelphia Area

- Implemented end to end telephony setups from requirement gathering phase to testing and delivery phase.- Designed complex call flows terminating to multiple offshore call centers spanning across different time zones and hours of operations.- Formulated and consulted various DR plans and strategies for critical telephony toll frees and processes.- Generated ad-hoc and monthly reports for higher management to better understand the errors in call completion and customer behavior. - Assisted in major infrastructure technology transformation projects like moving from frame relays to VoIP SIP channels.- Optimized telephony processes by introducing self-provisioning capabilities and thereby saving time up to 5 business days of processing time.- Led and executed projects to migrate telephony voice services infrastructure for a major TU business line from an external vendor to in-house and managed from there on.

Greater Chicago Area

- Enhanced the Property Risk Evaluation model by introducing software automation techniques saving 3 work hours/evaluation - Gathered user needs to understand business problems and analyzed existing business processes by conducting GAP analysis - Assisted the company’s CEO in accelerating business value through technology consulting for the existing data model - Expanding the model to incorporate risk evaluation of commercial property by developing relevant metrics for pricing risks

Greater Chicago Area

- Built an error tracking mechanism(ETM) to eliminate forecasting errors due to inaccuracy and bad data - Used R to develop the forecasting model using Winter-Holts and advanced excel properties to analyse revenues - Presented derived insights and provided recommendations to key stakeholders on improving the forecasts - Provided technical report of the improved forecasting accuracy from 17.2% to 4.37% (MAPE) to the higher management

- Performed data collection and compilation to construct consistent data across vehicular, personal, geographical files using ‘dplyr’ package in R - Performed exploratory data analysis to come up with insights and to select the variables for the predictive modelling- Used RandomForest, Logistic Regression, Boosting , GBM and Bucket of Models modelling techniques in R to predict the number of deaths and serious injuries due to crashes

Chicago, Illinois

- Developed database applications and ImageJ plugins that reduced human errors by 15% and optimized the process by 2hr/experiment cycle- Analyzed and documented current practices, workflows and business needs by performing GAP analysis- Collaborated with stakeholders to define requirements and then took ownership of end to end implementation- Provided critical numbers to the chief researcher for his technical paper using the results from the ImageJ application

Greater Chicago Area

- Assimilated and documented client’s business requirements to propose feasible solutions by conducting GAP analysis - Analyzed the business processes and developed a sales tracking cloud application with analytics using GWT and google cloud - Optimized operations by deploying the cloud application that eased the data entry and tracking resulting in 20% boost in sales- Classified high customer footfall days by analysing data captured by the cloud application for better customer management

Mumbai Area, India

- Consulted 10+ clients with technology solutions generating revenues of up to $15K in six months and a decent client base- Developed business model and led cost council initiatives including cost benefit analysis, NPV, IRR and ROI for the firm- Acted as a bridge between business and technology teams to perform technical mapping of business requirements- Managed a team of 5 IT professionals in implementing and deploying 10+ web applications using AngularJs, PHP, MySQL- Prepared flowcharts, project charter, business requirement documents, SDLC and reviewed team work for quality check

Mumbai Area, India

- Taught orphaned children and the elderly computer usage.- Planned and organized various visits to amusement parks, museums, movies and restaurants for the orphaned children and old aged.- Held sports events for them twice every month.

Master Of Science, Management Information Systems, 3.8

Activities and Societies: Informs, IGSA

Bachelor Of Engineering, 3.7

Diploma, Information Technology, 82%