• UX/UI Design: Created intuitive interfaces, boosting user engagement and product clicks.• Prototyping: Translated ideas into prototypes, expediting iterations and user feedback integration.• User Testing: Ensured seamless experiences, improving satisfaction and retention.• User Behavior Analysis: Leveraged analytics to optimize content performance, leading to a 20% increase in engagement metrics and a 10% boost in conversion rates.• Graphics Development: Coordinated visuals for brand consistency and recognition.• Web Analytics & Reporting: Conceptualized data insights for informed decision-making and website optimization.• Web Content Development: Directed an external resource to coordinate a large content migration project, resulting in a seamless transition and improved website functionality.• Communication & Marketing Support: Produced impactful content, supporting campaigns that led to a 15% increase in engagement and a 10% increase in conversion rates.• Product Strategy & Lifecycle Management: Collaborated to align goals, address gaps, and innovate throughout the product lifecycle.

• Implemented strategies to meet sales and service goals, including target promotional items. • Develop team strengths and improve weaknesses. • Identify team goals and evaluate team progress, resolve conflict, and Organize team initiatives. • coach team members on achieving goals and developing necessary skills that get results. • Supported management in creating enjoyable shopping experiences by expertly handling customers' complaints. • Monitored store to assess current needs and delegated assignments to sales staff. Trained sales team members in policies, procedures, and strategies for maximizing store profits.

• Offer 1:1 dedicated support to small business owners and artists to help them become e-commerce enabled. • Be hands-on with businesses from concept through to launching their online store, as well as assisting in marketing and promotion of the store. • Assist business owners in assessing their business needs and directing them towards an e-commerce platform that best supported their needs.• Work with clients collaboratively to finish building and launching a fully functional online store: • Understand additional e-commerce plug-ins, including apps, and support business owners in integrating them with their online store. • Ensure that all online stores meet program expectations and pass all quality assurance assessments. • Support clients in getting set up on the Facebook ads and Google ads platforms. • Empower business owners with the skills they need to optimize their efforts in the future by taking advantage of program partnerships. • Meet weekly output expectations by launching 1-3 stores per week

• Design website layouts and architecture to maximize user experience and SEO • Design or modify background and header images for websites and social media pages/profiles• Edit and fix company websites to combat bugs and small errors • Design email marketing and email newsletter templates to match websites • Manage projects- must be able to communicate and collaborate with supervisor and other designers and writers

• Worked on E-commerce Applications and built websites using WordPress, Shopify, and Drupal. • Collaborate with client to develop site-map guidelines and requirements. • Demonstrated the ability to work diligently under pressure to meet deadlines. • Modified design to create a responsive page using Bootstrap. • Implemented Add to Cart and Price menu visibility with WooCommerce • Experienced with CSS frameworks and extensions (Sass, Bootstrap, Materialize)