8 years of experience in Remote Infrastructure Support in Windows, VMware, Hyper-V(SCVMM), Backup, Azure, Office 365, SCCM and SAN technologies.I have completed MCSE, MCITP, SAN, SCCM, PowerShell, VMware 6.5 and Hardware training at CMS InstituteA team player with exemplary analytical and problem-solving skills.Dedicated, hardworking individual with the interpersonal skills to work at all levels of the organization.

• Providing level 2 & 3 support for windows infrastructure as well as support for the Vmware environment.• Support the deployment of patches across a broad range of operating Systems and applications.• Management of Windows desktop operating systems, Hyper V & VMware, Office 365 administration,Active Directory, Azure, and Windows servers 2012, 2016, and 2019.• knowledge of phone system administration, printing system administration, and file server management• Server Security & Hardening Licensing, Monitoring and Alerting, Server upgrades & maintenance, Patch management, HA and DRS• Leading a team on change activity, Project activities and Priority incidents• Windows Cluster configuration and troubleshooting• Analyzing data to look for problems with data operations and improving performance to reach operational excellence.• Remediation patching vulnerabilities and Qualys Vulnerabilities• Manage Active directory group policy, Active directory sites and groups, access to share folder.• Group policy Apply, DFS Configuration, Domain controller promoting and configuration, site creation and troubleshooting replication. • Creating OU, object, user account, password reset, Active Directory -Domain promote and demote (PDC, ADC &CDC)• Consulting with IT management to plan server upgrades and faulty hardware replacement. Co-ordinate with HP vendors for Hardware Dispatches/Part Replacement at Datacenters.• Quarterly activities include local password resets, ESXI patches, backup vulnerabilities, vmtool upgrades, and the remediation of TLS upgrade vulnerabilities.• Providing the root cause analysis for server outage and other issues.• Creating Process documents and SOPs for the infrastructure management.• Scheduled backups, disaster recovery, diagnosing backup failures, and backup implementation.• SQL Installation, configuration and adding resources in Microsoft cluster.• EMC Storage – Lun creation, assigning to server, replication, creation zoning and upgrades

• Providing level 2 and 3 supports for VMware, and Windows environment.• Analyzing data to look for problems with data operations and improving performance to reach operational excellence• Assessing the stability, security, and scalability of installed Windows systems.• Managing more than 7000 physical servers and 120 ESXI remotely• Monitoring hardware problems on Windows servers and offering a remedy that adheres to SLA.• Hand on experiences on GPO update and Server Builds (Virtual Machines, ESXi and physical servers)• Handled on issues such as server down, ESXI, VM issues, BSOD,PSOD,RDP issues, server hardware,Disk space issue, server performance-related problems, backup failures,• Leading a team on change activity, Project activities and Priority incidents• Handle calls from application support and provide accurate information for quick restoration of services.• Applied MS patches on the windows servers through HPSM.• Provides technical assistance to ensure proper system/platform performances.

• Delivered project activities on time, such as Server build, Decommission, Mars agent installation on premise server, Patch Vulnerability and vmtool upgrade.• Fixed the patch complaint and vulnerability issue within Dead line.