 Responsible for improving revenue and developing sales and service of 5 COCO Stores Direct the Store manager and executive’s focus, set goals, motivate and help create opportunities Ensured that the team does swift resolution of customer issues to preserve customer loyality while complying with company policies Trained Store Manager’s in stores with poor results and contributed to significant improvement in customer satisfaction and sales Implemented innovative promotions to drive store revenue Developed incentive programs to reward top performers of my territory stores Achieved the assigned store targets month on month

Managing customer service operations for rendering and achieving quality services.Store Merchandise management.Ensuring product training and up gradation to all team members.Store P&L account responsibility. Store inventory planning and management. Complaint Escalation management.Initiating and implementing floor sales promotion and motivational programs.

Co-ordinating with 75 member Sales Team on Daily Sales and product pricing updates.Monitoring the Supply chain efficiency, Payment & Collection of 38 depots located all over Tamilnadu.Updating and maintaining database of Field Staff, Distributors and Super Stockists

Overall In-charge of all the Kiosk operations of Chennai Branch.