Parthiv Panchal Email & Phone Number

London, Ontario, Canada

- Resolved an average of 20 Tier 1 and Tier 2 tickets daily, supporting 300–400 users across departments.- Automated repetitive tasks using PowerShell scripts, optimizing workflows by 30%.- Designed and implemented Role-Based Access Control (RBAC), enhancing security and manageability.- Configured and managed IT systems, including Active Directory, Azure, SharePoint, and Security and Compliance Admin Portal.- Led disaster recovery initiatives and system upgrades, minimizing downtime during critical transitions.- Educated staff on cybersecurity risks, ensuring compliance with PHI handling protocols.- Collaborated with multiple internal departments to align IT systems with unique software and policy requirements, ensuring smooth transitions during upgrades.- Developed comprehensive documentation for policies, procedures, and technical workflows, standardizing team practices.

London, Ontario, Canada

● Conducting regular audits of inventory, software licenses, and equipment to ensure compliance and accurate tracking.● Streamlining the process of setting up new workstations, iPads, cell phones, and laptops by developing standardized procedures and documentation.● Implementing and configuring SharePoint document libraries to improve document management and collaboration within the organization.● Administering and managing Active Directory (AD) Cloud Groups in a hybrid environment, ensuring proper user access and security protocols.● Utilizing Mobile Device Management (MDM) solutions to provision, manage, and secure mobile devices, including configuring policies and enforcing compliance standards.● Implementing and maintaining System Center Configuration Manager (SCCM) for laptop imaging, ensuring consistent software and security configurations across devices.● Enforcing security and compliance policies by implementing rules and regulations within the organization's systems and networks.● Providing comprehensive support to end-users by addressing issues related to policies, permissions, access cards, printers, and licenses.● Efficiently managing tickets and user queries, ensuring timely resolution and effective communication throughout the support process.● Utilizing remote application tools, such as Bomgar, to provide remote support and troubleshooting to end-users.● Employing a combination of remote support and on-site assistance to ensure prompt and effective resolution of technical issues.● Leveraging various applications and tools such as Autotask, 3CX, I.T Glue, Azure AD, Endpoint Manager, Exchange, Microsoft 365, and SharePoint to optimize support operations and enhance productivity.

London, Ontario, Canada

● Working with Middlesex-London Health Unit for IT Support at COVID Vaccination Sites.● Provide exceptional customer service and form strong client relationships.● Maintain accurate customer, service ticket, project, activity, and time/expense records within the various software tools like Autotask, I.T Glue, 3CX.● Manage Tasks and time effectively without direct supervision.

London, Ontario, Canada

● Directed as an Administrator in the project● Developed and Implemented required Domains with Fault-Tolerant manner with appropriate services such as Active Directory, Monitoring Tools, DNS Zones and Replication, DHCP Server with proper IPv4 and IPv6 STATIC and DYNAMIC addressing routing with VLANs and SVIs, AD Groups Permissions, SQL Database with related Queries, MSA Privileges, IIS Server, Firewall Policies● Follow all standard operating procedures (SOP) through the effective use of knowledge management● Weekly Presentation and documentation to the client

Navsari, Gujarat, India

● Resolve technical issues concerning end-user service and support incidents and requests● Follow-up with end-users to provide status updates as per service level guidelines● Effectively communicate with customers at all levels of technical and non-technical skills sets● Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions for applications and perform password resets)● Resolves Level 2 issues. Elevates complex and/or high priority problems to the appropriate support groups for resolution also Create and manage process and documentation● Work collaboratively with people across the organization

High School Diploma, Computer Technology/Computer Systems Technology, 3.0

Computer Systems Networking And Telecommunications

Bachelor Of Science - Bs, Physics, 8

12Th Grade, Higher Education/Higher Education Administration

10Th Grade, High School/Secondary Certificate Programs