Parth Khurana Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

- Headhunting and sourcing candidates-Connecting with Top Technical Talent -Making meaningful connections

Toronto, Ontario, Canada

• Subject matter expert for 3 portfolios namely Joe Fresh, PC Express and Marketplace• Handling an average 40-50 level 1 and level 2 customer calls with consistent 95% quality scores• Documenting tickets and escalation emails in SAP and G suite Hybris• Engaging in fast-paced team environment handling escalated customer situations• Listening to customers concerns and taking accountability of situation• Connecting customers to the right support teams for perfect solutions• Support customers through purchase transactions on website and Mobile applications• Understanding expectations and managing needs by practicing Client engagement• Answering questions about refunds, pre authorization reversals • Helping customer to plan to gain maximum rewards and meet financial goals • Offering solutions by employing problem solving and leveraging technology• Networking in an International organization with diverse culture

Vaughan, Ontario, Canada

Delhi, India

• Dealing directly with customers, ensuring a smooth experience• Communicating feedback between customers and organization• Maintained active customer relationships for improved customer retention• Inspected quality of food and beverage purchase• Implemented business analytics ERP software• Created and engaged a new and younger customer base using social media• Maintained bill settlements• Handled meat and vegetables purchase inventory and coming into the hotel• Highly organized with maintaining a clean working environment• Created online presence for the Allure’s Indian cuisine restaurant “Lazeez”• Reduced service lead time implementing Lean Six Sigma

Delhi, India

The project focused on improving customer satisfaction for in-house customers ordering food from the hotel.-Worked for quality check of food and improvement in the hotel industry. - Specific tools like YYX Diagram, FMEA, and LSS were used for the same.

Jaipur, Rajasthan, India

Delhi, India

• Assisted the seniors during mechanical practices such as torque tests and chassis production, researching steering and suspension systems for upcoming 2 wheelers.• Witnessed various testing procedure required by ARAI to produce vehicles.• Compared Hero Vehicles to competitors on technical parameters through a case study conducted during the internship with the department.

Manesar, Haryana, India

• Drew basic bearing CAD drawings• Witnessed material selection processes.• Observed manufacturing processes under CAD/CAM processes.• Learned Material and assembly line techniques.

Ontario Graduate Certificate, Logistics, Materials, And Supply Chain Management

Ontario Graduate Certificate, International Business, 3.6

Fabricate product export plan for a Canadian start up Righteous Gelato to growing economies such as India. The export plan was created.

Bachelor Of Technology - Btech, Automotive Engineering Technology/Technician, Cgpa- 7.11 ( Aced Final Semester With Lss Certificate)

Activities and Societies: RPM- Collegiate Chapeter of SAEINDIA, Rotaract Green Club

Education record